Libby Coley, Msw, Lcsw Email & Phone Number

Massachusetts, United States

Somerville, Massachusetts, United States

• Provided excellent customer service through positive attitude, proactive communication, and connecting with customers
• Prepared food and drink products to a high-quality presentation in a timely and efficient manner while maintaining clean and sanitized work areas, complying with all health and safety standards

Plymouth, New Hampshire, United States

• Created and improved documentation systems for University-wide website revision process
• Interacted with outside contractors and University administrators, faculty, staff and students on a professional basis
• Completed tasks in TDX ticketing system regarding updates to web content, design requests
• Advised on website design and implementation

Plymouth, New Hampshire, United States

• Planned, organized and implemented campus-wide testing programs and vaccination clinics
• Contact positive cases in an urgent, timely manner to gather information and discuss isolation procedures
• Contacted faculty in urgent, timely manner to inform of student isolation dates and need to work remotely
• Scheduled and attended meetings with University and outside stakeholders to evaluate and determine risk mitigation strategies
• Maintained inventory of Personal Protective Equipment (PPE), fulfilled PPE orders in timely manner and ordered supplies as needed
• Attended monthly NH Division of Public Health Services healthcare provider webinars

Plymouth, New Hampshire, United States

• Created course curriculum for a new section of Tackling a Wicked Problem on Domestic and Sexual Violence in the United States
• Provided instruction to 25 first-year undergraduate students
• Hosted office hours to offer help and support to students both one-on-one and in groups when appropriate
• Completed two Design Forward modules with University’s Open Learning and Teaching Collaborative (CoLab) in AY ’22-‘23: Introduction to Pedagogy and Technology and Tools
• Attended Faculty meetings and many events offered by University’s CoLab to develop pedagogy and practices

Plymouth, New Hampshire, United States

• Identified students, faculty and staff who tested positive for COVID-19 and contacted in an urgent timely manner to gather information and discuss isolation procedures; communicated with up to 45 individuals a day via.
• Coordinated with Team Lead at on-campus isolation dormitory hall regarding incoming and outgoing students
• Provided information, emotional support, and connected individuals with University and outside resources while in isolation
• Contacted individuals infected with COVID-19 on day 5 of isolation to monitor symptoms and inform of early release procedure
• Enhanced and maintained spreadsheets to include all time sensitive components of each case following HIPAA guidelines

Brockton, MA

• Provided culturally competent rapid assessments, consultation and diagnostic clarification for psychological disorders
• Provided brief interventions to patients including psychoeducation, coping skill building, MBSR, CBT, SFBT, and MI
• Provided referrals to appropriate treatment and services including provision of short-term counseling
• Facilitated consultation between PCP, community based social services and mental health, substance use, and psychiatric providers for optimal co-management of patients’ needs
• Appointed to Employee Health and Wellbeing Committee, provided one on one support to employees, planned and co-led group sessions for employees to process impacts of pandemic on wellbeing, provide psychoeducation, and.

Brockton, MA

• Maintained caseload of 7-15 patients in Behavioral Health Outpatient Clinic with an average of 5 individual sessions per week
• Conducted biopsychosocialspiritual assessments and provided therapeutic interventions to assist patients in achieving goals
• Assisted Behavioral Health Integrated Program team, where I provided rapid assessments, brief interventions, and referrals to patients

Boston, Massachusetts, United States

• Assisted Dr. Thomas in research, development, and writing of a comprehensive domestic and sexual violence training for submission to the MA Department of Public Health in response to their call for such trainings. This.
• Completed Social & Behavioral Basic/Refresher course through Collaborative Institutional Training Initiative; edited and assisted in writing Institutional Review Board application for Dr. Thomas’ research
• Transcribed interviews and input information into database for one of Dr. Thomas’ research studies

Greater Boston Area

Provided physical, nutritional, emotional and educational care to two children, aged 1.5 and 3.

Boston, Massachusetts, United States

• Assisted Professor Tennen in restructuring of Human Sexuality and Social Work Practice course to be textbook free
• Conducted in-depth search for appropriate materials to meet course requirements and goals
• Re-wrote syllabus collaboratively with Professor Tennen; advocated for inclusion of increased course material on topics relating to various marginalized sexual and gender identities

Waltham, MA

As an advocate in the Journey to Safety program, I managed individual domestic violence survivor cases, providing advocate services including goal development, connection to additional services at JF&CS and other organizations, court accompaniments, emotional support, and psychoeducation.

Boston, MA

• Handled and screened all incoming calls and emails; triaged time-sensitive issues as needed to appropriate staff members
• Co-managed company’s social media accounts including Facebook, Twitter, Instagram, Yelp for Business and Houzz accounts
• Developed company procedure manual; updated company’s employee handbook as necessary
• Processed client payments and company expenses in Quickbooks daily, communicated payment receipt to clients via email
• Organized and maintained client file systems, drawings, and sensitive documents such as employee files and financial records

Boston, Massachusetts

• Responded to customer inquiries and issues via phone and email, effectively interacting with users of all technical skill levels
• Generated new and renewal sales by determining customers’ needs and recommending products accordingly
• Maintained status of issues in Salesforce and conveyed escalated issues to appropriate team(s) to speed issue resolution

Boston, MA

• Provided prompt and attentive customer service and exemplify the store’s service standard for staff members
• Coordinated positioning of staff members effectively based on store needs and individuals’ strengths
• Provided feedback to staff regarding their strengths and weaknesses consistently, assisted in training new hires
• Communicated regularly with Store Manager and fellow Supervisors regarding staff performance and store management

Somerville, MA

• Developed and implemented social media marketing campaigns for Twitter, Facebook, Instagram and Yelp Business pages
• Created and photographed majority of content using graphic design tools such as Over and VSCOCam
• Monitored customer comments and reviews on all platforms and responded accordingly
• Regularly referenced analytics to evaluate performance of posts and delivered results to Co-Owners
• Recruited writers for, edited and managed the Wordpress blogs of each business

Somerville, MA

• Successfully passed barista certification program and food training; consistently demonstrated excellent food and drink skills
• Provided excellent customer service and exhibited a positive, team-oriented attitude and approach
• Promoted to Customer Service Trainer August 2014; trained and mentored fellow staff members

Master’S Degree, Clinical/Medical Social Work

Certificate in Trauma Practice, Simmons Integrated Mental Health Primary Care & Clinical Training (SIMPACT) Program Scholar

Bachelor Of Arts, Psychology, Communication And Culture

Activities and Societies: Lambda Pi Eta (Clark University chapter of the undergraduate National Communication Honors Society), Psi Chi.

High School Diploma

Activities and Societies: French Club, Concert Choir, Chamber Choir, Camerata