Elisabeth Fennell-Connell Email and Phone Number
Elisabeth Fennell-Connell work email
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Elisabeth Fennell-Connell personal email
Highly motivated and passionate Senior Leader with over 15 year’s Customer Service experience. Leads and inspires through an approachable, open and supportive management style, setting a clear strategic vision in line with company goals. Proven capability in collaborative change management delivering high profile transformation projects. Consistently evaluating service performance and feedback from both internal and external stakeholders to ensure continuous improvement, customer and employee satisfaction are always being reviewed. Experienced and effective in communication and management of service provision for a diverse range of customers and key stakeholders with knowledge and experience in Crisis Management. Can confidently manage departmental budget whilst supporting ad-hoc adjustments according to the business needs.
Moonpig
View- Website:
- moonpig.com
- Employees:
- 525
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Customer Service And Experience DirectorMoonpigPortsmouth, Gb
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Customer Service & Experience DirectorMoonpigLondon, England, Gb
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Head Of Customer ServiceMoonpig Feb 2019 - PresentLondon, England, GbA member of the Group Extended Leadership Team, responsible for leading the Customer Service division and accountable for overall Customer Experience. Being the ‘Voice of the Customer’, providing actionable, relevant, customer insight to the Moonpig C-Suite and the key stake holders to drive improvements to the customer journey. Ongoing strategic evolution of the Customer Service offering - including people development, IT and infrastructure investment, cross group efficiencies and driving overall long-term profitability.
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Head Of Customer ServiceStepstone Jun 2014 - Jan 2019Düsseldorf, North Rhine-Westphalia, DePart of the Senior Management team, Responsible for B2B and B2C Support within a fast-moving environment.Leading, expanding, and mentoring the Customer Service teams by setting the strategy and prioritising objectives and key results. Hiring, training, and developing a world-class team.A key driver of product utilisation, business transformation, and revenue expansion by ensuring the engagement, success, retention and growth of existing accounts.The role demands working closely with all areas of the business to ensure that Customer Service is an integral part of the company’s strategy. -
Partnership Services ManagerJobsite Aug 2011 - Jun 2014Havant, Hampshire, GbManaging jobsite.co.uk Partnership portfolio, 7 key contracts.Working with key decision makers within each organisation on a daily basis, managing expectations of both the client and internal stakeholders, ensuring that projects run smoothly, on time and to budget. Providing extensive knowledge and understanding within the Online Recruitment Advertising arena. -
Customer Support AdministratorJobsite Nov 2006 - Aug 2011Havant, Hampshire, GbRecommended by Adecco for a Customer Support position due to previous experience. Having excellent communication and customer service skills, always striving to provide a first class experience for the client. A strong member of the support team highly regarded within the department. This led to regularly deputising of peers when required. A key team member who was often a first point of contact for other departments.
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Assistant ManagerFuller, Smith & Turner Jun 2005 - Oct 2006London, England, GbHighly experienced in the day to day running of a Fullers flagship Hotel and Public House. Consistently maintained a very high level of customer service, setting an example to all members of staff. Carried out and managed a number of functions, to provide customers with a memorable experience. Worked closely with regional managers in order to maximise revenue and increase profit margins.
Elisabeth Fennell-Connell Skills
Elisabeth Fennell-Connell Education Details
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City Of Portsmouth College
Frequently Asked Questions about Elisabeth Fennell-Connell
What company does Elisabeth Fennell-Connell work for?
Elisabeth Fennell-Connell works for Moonpig
What is Elisabeth Fennell-Connell's role at the current company?
Elisabeth Fennell-Connell's current role is Customer Service and Experience Director.
What is Elisabeth Fennell-Connell's email address?
Elisabeth Fennell-Connell's email address is el****@****e.co.uk
What schools did Elisabeth Fennell-Connell attend?
Elisabeth Fennell-Connell attended City Of Portsmouth College.
What skills is Elisabeth Fennell-Connell known for?
Elisabeth Fennell-Connell has skills like Account Management, Online Advertising, New Business Development, B2b, Customer Retention, Customer Service, Recruitment Advertising, Department Budgeting, Management, Customer Satisfaction, Digital Marketing, Customer Experience.
Who are Elisabeth Fennell-Connell's colleagues?
Elisabeth Fennell-Connell's colleagues are Holly Graham, Karen Jehan, Mahmoud Bayazeed, Jazz Dharma, Stella Isaac, Pedro Henrique Bof, Keavy Foulkes.
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