- Maintain 97% physical occupancy and 96% economic occupancy by converting phone leads at 40% to traffic, internet leads at 30% to traffic, and converting all traffic at 50% to a transaction - Remain the point of contact for all residents’ needs and concerns - Responsible for following the extensive credit underwriting system by pulling credit, background, verifying employment, income and rental history to maintain a safe community - Achieved established sales goals 7 out of the 8 months given

• Responsible for generating clients' data, solving their day-to-day queries, answering emails, and other customer-related interactions• Conduct research, analyze data and compile reports on current or possible clients• Increased sales by 15% during the summer of 2017

• Maintained and updated records, reports and documents in databases and records rooms• Transfer paper documentation to electronic records system• Edit and send out content to media lists for the public relations team as needed• Answer to enquiries and requests for information from both internal and external clients