Libby Landers Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Glendale, Ca, Us

Glendale, Ca, Us

• Manage a book of business of approximately 75 customers.• Continuously reach goals of high engagement, product adoption, positive survery responses and avoid churns.• Provide exceptional customer service to all customers by building a positive and trusted relationship, displaying a deep knowledge of the software and supporting them however, I can.

Las Vegas, Nv, Us

• Build and maintain relationships with mid-market and large enterprise accounts from 20+ industries by learning each industry’s language, identifying goals and desired outcomes, and providing strategic advice and solutions that result in accelerated achievement of goals. • Establish and foster relationships with existing and potential customers, resulting in increased customer growth, retention, and multiple client referrals. • Project Manager for multiple company-wide initiatives, including the implementation of new software and a brand standard proposal template to be utilized across all destinations/offices. • Internal expert for the company’s most utilized cloud-based software. Responsible for conducting employee onboarding, quarterly trainings and website maintenance. • Manage a collaborative environment with cross-functional teams to develop actionable success plans, identify metrics for success and create project timelines and roadmaps.• Responsible for overall customer satisfaction in development and execution of corporate programs ranging from 50 to 3,500 guests and $50k to $1.5m in revenue.• Produce client specific strategic plans to increase customer engagement and attendance based on measurable data from previous projects and programs.• Key Account Manager for the company’s most valuable client; became the client’s trusted advisor, developed a full understanding of their capabilities and needs to ensure complete satisfaction from project to project. • Effectively serving as the point of escalation to mitigate customer concerns by openly communicating and monitoring customer health.• “Exceptional” responses on all Qualitative Customer Feedback surveys, which drove team to win “Critics Choice Award” in 2018. • Directed creative team to a streamlined customer-specific proposal process, resulting in a 75% close rate, 30% faster turnaround and 80% reduction in errors.

New York, Ny, Us

• Proposal development for customer retention and employee engagement events ranging in size from 20-5,000 guests. Proposal development included vendor research and negotiation, logistics coordination and creative development of sales support solutions.• Enhanced close ratios through data analytics, increasing contract values and exceeding customer service expectations. • Managed customer facing communications with key accounts regarding program status, contract inquiries and weekly check-ins. • Conducted onsite management of products, vendors and staff, timelines, and floor plans to ensure successful execution of all events. • Generated and tracked budgets, produced legal contracts, invoiced customers, and partnered with procurement when necessary. • Conducted destination and industry research to guarantee delivery of highest standards in customer service.

San Diego, Ca, Us

• Partnered with the Group Sales Director in the planning of events & conferences that were hosted during the 2013 New York City Marathon and 2014 Los Angeles Marathon. • Served as the client liaison between internal team and clients to meet creative needs and expectations through creation to completion. • Supported the design and launch of the client’s ad campaign and products at all events related to the marathons. • Managed event operations including event schedule & floor plans, vendor and staff communication, and execution of event SOW.

Bethesda, Md, Us

I was responsible for obtaining participants for a study that was funded by The National Cancer Institute and created by San Diego State University. I created recruitment strategies that yielded positive results from utilizing things such as social media sites, visiting doctors' offices, and speaking at support groups.

While working as an Intern, I was involved in the process of planning events such as weddings, industry showcases, photo shoots, and private parties. I helped create budgets, researched vendors and venues, and created event timelines. I maintained the company calendar. I managed all Social Media accounts, posted a bi-weekly blog, and developed and maintained all marketing materials, including photo shoots and advertisements.

San Diego, Ca, Us

I was involved in the process of planning events, organized event files, and established and maintained relations with clients. I also performed miscellaneous clerical tasks, such as, answering phone calls, filing, and sending and responding to email. I was responsible for maintaining a presence on advertising websites and blogs.

Bachelor Of Applied Science (B.A.Sc.), Communication And Television, Film, And New Media With An Emphasis In Production

Study Abroad Program