Libby Peterson Email & Phone Number

Richmond, Virginia, United States

• Lead Product manager in the Specialty Operations (back office) domain of US Card supporting 2M+ agent cases annually. Responsible for development of product vision, strategic roadmap and delivery of key capabilities to.
• Lead Product manager in the Specialty Operations (back office) domain of US Card supporting 2M+ agent cases annually. Responsible for development of product vision, strategic roadmap and delivery of key capabilities to.
• Led the intent development and cross-team delivery of a core case management capability: prioritization of cases by their SLAs (Project SLAy). Successfully onboarded key case types to SLA prioritization while.
• Partnered with Fraud and Decisioning teams to design and deliver a reusable, standalone Last Allowable Rebill Date (LARD) calculation capability for Reg Z disputes. This capability provided a standardized, accurate way.

Richmond, Virginia, United States

• To enable convergence of multiple lines of business onto the enterprise messaging platform, led strategy, refinement and delivery of enhanced servicing alerts subscriptions management, unlocking $2M/yr in cost savings.
• Following departure of the previous Product team, stepped in to engage stakeholders, conduct discovery, and propose detailed strategy for messaging experimentation, ensuring support continuity… Show more
• Following departure of the previous Product team, stepped in to engage stakeholders, conduct discovery, and propose detailed strategy for messaging experimentation, ensuring support continuity and creating leadership.
• To support paper servicing migration from a line of business onto the enterprise messaging platform, led requirements, cross-platform integration, and on-time delivery of paperless preferences and mailing address.

Richmond, Virginia, United States

• Led Customer Platforms and Data Ethics process management team in scoping, coordination, and delivery of dataset migration from one platform to another, ensuring continued data accessibility and preventing substantial.
• Delivery lead for the fulfillment of Privacy/CCPA and Cyber initiatives including dataset registrations and privacy metadata/tagging to ensure compliance with critical government regulations
• Analyzed platform and metadata repository… Show more
• Analyzed platform and metadata repository extracts to identify and resolve defects, optimizing metadata accuracy and usefulness while improving metrics Show less

Richmond, Virginia Area

• Lead analyst responsible for production & management of reports suite, ensuring transparency into operational health across Legal
• Leveraged SharePoint and Docusign platforms to optimize processes as a member of Legal Innovation Lab, responsible for developing solutions across Legal with a focus on technology to drive optimal outcomes

Richmond, Virginia Area

• Lead analyst on over 24 projects that successfully drove quality and efficiency gains in 3 regional dialysis networks
• Designed and implemented custom data collection, management, analysis and reporting systems as well as maintained and improved existing systems using Excel, Access and SAS

Richmond, VA

• Established and grew a boutique wedding and portrait photography business
• Shaped vision and business strategy, while in parallel driving advertising, marketing, web content, social media, photography, editing, sales and accounting

Pasadena, CA

• Launched company-wide Lean transformation, influencing across job family and management level to ensure buy in and engagement with a focus on the associated critical change management principles
• Created and led Lean training curriculum for 80+ employees

Virginia Beach/ Los Angeles/ Fairbanks

• Managed media productions, which involved creating and managing budgets, crew communication, scheduling and set logistics, vendor management / Credits include: Mission Impossible III, “Fall Prevention in Home.

Bachelor Of Science (B.S.), Systems Engineering, Gpa: 3.9 Rank: 14 Out Of 640

Activities and Societies: Raven Society, Madison House, Fellowship of Christian Athletes B.S. in Systems (Industrial) Engineering

Master Of Arts (M.A.), Cinema Arts - Producing

M.A. in Cinematic Arts

Education record