Libby South Email & Phone Number

Chicago, IL, US

Northbrook, IL, US

Northbrook, IL, US

Northbrook, IL, US

Northbrook, IL, US

• Co-led a 12,000+ employee re-organization, moving from a regional model to a centralized approach. Supported over 2,000 people leaders through strategic communications and ensuring that 850+ reports were updated in.
• Transformed Claims annual strategic planning process to enable business agility and heightened focus on outcomes, driving a 65% reduction in resources. Collaborated with executive leadership team to identified critical.
• Operationalized on-going demand management, raising barrier to entry for all new projects to drive focus on value and speed to market through ruthless prioritization. Reduced 38% of demand through new process, creating.
• Supported Chief of Staff for Chief Claims Officer, launching a new operating structure and meeting cadence to improve focus on priorities while reducing unnecessary processes and meetings, with 92% effectiveness based.
• Worked with technology and operations partners to resolve execution issues, analyzing the long-term impact of new or anticipated strategies based on business value and resource capacity.

Northbrook, IL, US

• Transformed a team of senior consultants through organizational changes and development of future skillsets, ultimately improving project management, communication, and cross-functional thinking of the team.
• Developed high level go-to-market, strategy-integrating education, communication, marketing, sales execution and measurement materials to drive a connected rollout throughout the region. Partnered with sales leaders to.
• Selected as team lead to design and implement a continuous improvement process in the region, centered on key results through action-based engagement and solutions. Focused teams on appropriate metrics connected to.
• Frequent engagement and interaction with the MOC and Senior leadership regarding on-going implementation logistics and impact.

Northbrook, IL, US

• Leader of cross-functional priority team focused on successful implementation of Milewise. Since implementation, the region led the country in 2019 production, accounting for 42% of all New to Allstate volume.
• Led a team of 5 to further develop data analysis skills through SQL, Tableau, and leveraging existing reports. Developed a monthly process to review state profitability and growth measures to drive ownership and.
• Guided two data analysts through the implementation of an Agency Profitability Dashboard with the objective to simplify the loss ratio consultant process and provide a holistic tool to drive agency behavior change.
• Directed a cross-functional team for a promotion focused on Trusted Advisor sales metrics. Over three months, drove market teams to improve linked quotes by 64% and achieve year-end goal.

Northbrook, IL, US

• Leadership Development Program Rotation 3- Allstate Brand Distribution Territory Sr. Consultant
• Constructed and implemented a development cohort to increase managerial capabilities for 30 high potential regional employees within FPMO & Finance. Managed the project to receive alignment and support for program from.
• Directed a team of 12 employees to execute of the Women in Field Leadership strategy. Developed a T-minus schedule, work break-down structure and monthly update for senior leadership to quickly deliver an effective and.
• Built a communication plan, with Home Office and Regional alignment, for the SquareTrade market test in Denver and Kansas City. Leveraged communications to increase agency engagement resulting in a quick start within.
• Wrote and consolidated a weekly regional leadership email to communicate production and growth results.

Northbrook, IL, US

• Leadership Development Program Rotation 2- Product Operations Consultant
• Designed and executed a strategic solution for a new business and renewal program to verify customer’s marital status to ensure correct classification, increasing underwriting premiums by $7.2 million
• Developed a tool and program to drive agency behavior change around correctly classify new business and increasing transparency within the agency through data to allow for effective action to be taken. Utilized.
• Implemented risk management change to tighten requirements for driving record points and high value vehicles to insure profitable growth. Leveraged SQL to better understand business opportunity and impact on the total.

Northbrook, IL, US

• Leadership Development Program Rotation 1- Emerging Businesses,Product Operations Analyst
• Implemented improvements across multiple areas of responsibility to backdated endorsement process which ensured Encompass’s contract was in alignment with our current endorsement and claims process. Communicated.
• Put into operation a T-Minus schedule for the Countrywide Underwriting team to ensure consistence in projects and guaranteeing that all steps are accounted for when implementing a new project
• Analyzed and redesigned measurement calculations for monthly quantitative report for Alternate Garage and Young Driver correct class program to increase efficiency for reporting and analysis
• Updated and examined multiple underwriting processes to identify and make recommended changes as well as to strategize implementation of future actions to reduce potential profit loss.
• Performed weekly and monthly property inspection ordering reviews for new business, endorsement and renewal to confirm all inspections were properly ordered. Implemented follow up process to verify the execution of.

Orrville, Ohio, US

• Researched multi-cultural consumers and strategized innovative ways to start targeting Latina millennial moms while creating a pathway to a total market approach
• Performed category reviews for Smucker’s dessert baking mixes at top ten key accounts and provided recommendations to help drive growth at the store level and to improve the sales for the category
• Upgraded Smucker’s Retail Communication Guide to include brand attributes for communication across all platforms. Provided the tools to evaluate the brands strength throughout the path to purchase