Libby South Email & Phone Number

Chicago, Il, Us

Northbrook, Il, Us

Northbrook, Il, Us

Northbrook, Il, Us

Northbrook, Il, Us

• Co-led a 12,000+ employee re-organization, moving from a regional model to a centralized approach. Supported over 2,000 people leaders through strategic communications and ensuring that 850+ reports were updated in advance of the change for Day 1 success. • Transformed Claims annual strategic planning process to enable business agility and heightened focus on outcomes, driving a 65% reduction in resources. Collaborated with executive leadership team to identified critical outcomes for short and long term success. • Operationalized on-going demand management, raising barrier to entry for all new projects to drive focus on value and speed to market through ruthless prioritization. Reduced 38% of demand through new process, creating additional capacity within resource teams. • Supported Chief of Staff for Chief Claims Officer, launching a new operating structure and meeting cadence to improve focus on priorities while reducing unnecessary processes and meetings , with 92% effectiveness based on leader feedback. • Worked with technology and operations partners to resolve execution issues, analyzing the long-term impact of new or anticipated strategies based on business value and resource capacity.

Northbrook, Il, Us

• Transformed a team of senior consultants through organizational changes and development of future skillsets, ultimately improving project management, communication, and cross-functional thinking of the team. • Developed high level go-to-market, strategy-integrating education, communication, marketing, sales execution and measurement materials to drive a connected rollout throughout the region. Partnered with sales leaders to drive agency engagement. • Selected as team lead to design and implement a continuous improvement process in the region, centered on key results through action-based engagement and solutions. Focused teams on appropriate metrics connected to senior leadership priorities, driving a consistent message and results throughout the region. • Frequent engagement and interaction with the MOC and Senior leadership regarding on-going implementation logistics and impact.

Northbrook, Il, Us

• Leader of cross-functional priority team focused on successful implementation of Milewise. Since implementation, the region led the country in 2019 production, accounting for 42% of all New to Allstate volume. • Led a team of 5 to further develop data analysis skills through SQL, Tableau, and leveraging existing reports. Developed a monthly process to review state profitability and growth measures to drive ownership and proactive approach to improving key results. • Guided two data analysts through the implementation of an Agency Profitability Dashboard with the objective to simplify the loss ratio consultant process and provide a holistic tool to drive agency behavior change around correctly classifying new business. Communicated cross-functionally to drive engagement with the tool. • Directed a cross-functional team for a promotion focused on Trusted Advisor sales metrics. Over three months, drove market teams to improve linked quotes by 64% and achieve year-end goal.

Northbrook, Il, Us

Leadership Development Program Rotation 3- Allstate Brand Distribution Territory Sr. Consultant• Constructed and implemented a development cohort to increase managerial capabilities for 30 high potential regional employees within FPMO & Finance. Managed the project to receive alignment and support for program from regional and functional leadership. • Directed a team of 12 employees to execute of the Women in Field Leadership strategy. Developed a T-minus schedule, work break-down structure and monthly update for senior leadership to quickly deliver an effective and long-term solution with increased leadership adoption • Built a communication plan, with Home Office and Regional alignment, for the SquareTrade market test in Denver and Kansas City. Leveraged communications to increase agency engagement resulting in a quick start within the market test. • Wrote and consolidated a weekly regional leadership email to communicate production and growth results.

Northbrook, Il, Us

Leadership Development Program Rotation 2- Product Operations Consultant• Designed and executed a strategic solution for a new business and renewal program to verify customer’s marital status to ensure correct classification, increasing underwriting premiums by $7.2 million• Developed a tool and program to drive agency behavior change around correctly classify new business and increasing transparency within the agency through data to allow for effective action to be taken. Utilized statistical modeling to increase understanding of the impact of rating and compliance categories on loss ratio• Implemented risk management change to tighten requirements for driving record points and high value vehicles to insure profitable growth. Leveraged SQL to better understand business opportunity and impact on the total book of business

Northbrook, Il, Us

Leadership Development Program Rotation 1- Emerging Businesses,Product Operations Analyst• Implemented improvements across multiple areas of responsibility to backdated endorsement process which ensured Encompass’s contract was in alignment with our current endorsement and claims process. Communicated changes with product operations team, field sales leaders, and Encompass Underwriting Center to ensure consistency for further communications• Put into operation a T-Minus schedule for the Countrywide Underwriting team to ensure consistence in projects and guaranteeing that all steps are accounted for when implementing a new project• Analyzed and redesigned measurement calculations for monthly quantitative report for Alternate Garage and Young Driver correct class program to increase efficiency for reporting and analysis• Updated and examined multiple underwriting processes to identify and make recommended changes as well as to strategize implementation of future actions to reduce potential profit loss. • Performed weekly and monthly property inspection ordering reviews for new business, endorsement and renewal to confirm all inspections were properly ordered. Implemented follow up process to verify the execution of inspections• Selected as NewERA early adapter team member to validate new Hadoop system for output consistency and provide recommendations for best practices of user adoption• Assisted in the development of Cost of New Vehicle analysis to ensure consistency between the actual and inputted vehicle cost when purchased new based on the VIN

Orrville, Ohio, Us

• Researched multi-cultural consumers and strategized innovative ways to start targeting Latina millennial moms while creating a pathway to a total market approach•Performed category reviews for Smucker’s dessert baking mixes at top ten key accounts and provided recommendations to help drive growth at the store level and to improve the sales for the category• Upgraded Smucker’s Retail Communication Guide to include brand attributes for communication across all platforms. Provided the tools to evaluate the brands strength throughout the path to purchase