Libby Treinish Email & Phone Number

San Jose, Ca, Us

Platform expert, tailoring onboarding and ongoing training for customers. Research expert, working with customers to utilize best practices, new methods and approaches, and tailoring training as needed. Coaching customers on their research program including prioritization, standardization, screeners & recruitment.Strategic partner tailoring and implementing change management programs including assessing research maturity, democratization, and research operations.

St. Louis, Mo, Us

St. Louis, Mo, Us

Indianapolis, Indiana, Us

Led user research for Anthem’s Enterprise digital platform, focused on Employer and Broker experiences. > Managed 15+ research activities per year, utilizing generative and evaluative research methodologies including online card sorts and tree tests; click tests and usability studies; content testing; online surveys; and leveraging voice of customer and analytics data. > Managed strategy for measuring digital experience satisfaction.

Denver, Co, Us

Helped improve products and services for Angie's List service pros and members, and measured that progress against business goals.Served as UX project lead for multiple projects.Conducted evaluative research on concepts, wireframes and prototypes, for desktop, responsive web, and mobile app designs. Conducted generative research, including workshops, in-depth interviews and online surveys.Worked closely with others in UX, as well as Product Management and stakeholders to understand and define goals, problems and scope to deliver user-centered designs.Maintained two customer panels, which included over 100 members and over 60 Service Pros from across the US.

Denver, Co, Us

Conducted user experience research studies for our Service Pros and members.Conducted evaluative research on concepts, wireframes and prototypes, for desktop, responsive web, and mobile app designs; also conduct in-depth interviews. I conduct exploratory research, include in-depth interviews and online surveys.Worked closely with others in user Experience, as well as Product Management and business stakeholders to understand and define goals, problems and scope to deliver user-centered designs.Formed and managed two customer panels, which include over 100 members and over 60 Service Providers from across the US. This saved time and money in recruiting research participants.

Denver, Co, Us

Synthesized and tracked member satisfaction with the website through site intercepts; reported trends and escalated usability issues to Product-Engineering and Marketing.Facilitated communication between Product-Engineering and Member Care, informing Member Care of updates and Engineering of potential new, or escalating, issues.Implemented and instructed usability training of the member website and mobile app for new hires in Member Care.

Denver, Co, Us

Provided verbal and written feedback to internal teams and vendors.Worked with management to develop and implement coaching, training, and learning processes within Operations. Assisted in various usability tests for Marketing.

Denver, Co, Us

Louisville, Ky, Us

Telebanker of the Month, 2010: NovemberTelebanker of the Month, 2011: January, February, March, April, May, June, JulyTelebanker of the Quarter, 2011: 1st quarter, 2nd quarter

Increased new patient volume by 62% in 2010.Implemented and managed new patient audits, reducing time and resources spent on patient recall activities. Managed annual marketing calendar, monthly office calendar, and weekly activity reports.Organized participation to promote services at health fairs and community events.Created, purchased, and distributed marketing and promotional materials.

Austin, Tx, Us

Provided administrative support for over 100 agents and office staff.

Master Of Science - Ms, Human Computer Interaction

B.S., Marketing