Libby Kelly Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Phoenix, Arizona, United States

United States

Founded in 2009 and headquartered in San Francisco, Turo is a car sharing marketplace where travelers can book any car they want, wherever they want it, from a vibrant community of local car owners. Travelers choose from a totally unique selection of nearby cars, while car owners earn extra money and help fuel their adventures.A pioneer of the sharing economy and travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Whether it’s an F-150 truck to help out on moving day, a Tesla for a luxurious weekend away, or a classic VW bus for a picture-perfect road trip, travelers book the car and own the adventure.

Chandler, Arizona

Receive inbound calls, roughly 60-70 daily, to assist policy holders with existing auto and tenant policies.Build positive relationships with policyholders so that they are more confident in Liberty Mutual.Guide customers through their policy details to ensure full understanding of what their insurance covers. Assist with changes to policies while ensuring proper forms and documents are sent to remain compliant; adding new vehicles or operators, adjusting coverages, and facilitating moves.Manage a team OneNote to ensure that my team is aware of any policy changes and company updates while working to maintain a positive team atmosphere. Advise on a site council on behalf of my peers with site directors to help improve Liberty Mutual as a place to work.

Mesa, Az

Team Lead for Nike.com chat. I work with approximately 20 agents to ensure that they are being coached on a weekly basis on not only efficiency, but most importantly on how to provide a positive customer experience as consistently as possible.

Greater Denver Area

Social Media team lead for Airbnb's customer experience team. This included leading a team of roughly 15 agents and coaching them individually on a weekly basis to ensure that they were providing the best possible experience to our Airbnb community.

Greater Denver Area

Utilized chat, phone, and email platforms to communicate with Airbnb guests and hosts which required superb written communication skills. This included mediating resolutions with ongoing trips (such as cleanliness issues, personality conflicts, and safety issues) as well as booking guests into last minute accommodations.

Phoenix, Arizona Area