Liberty Rasmussen Email & Phone Number

• Provided primary customer support to internal and external customers in fast-paced environment.• Boosted sales revenue by skillfully promoting diverse product options• Answered constant flow of customer calls with up to 25 calls in queue.• Offered advice and assistance to customers, paying attention to special needs or wants.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.• Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.• Communicated with vendors regarding back order availability, future inventory and special orders.• Recommended products to customers, thoroughly explaining details.• Answered customer telephone calls promptly to avoid on-hold wait times.• Cultivated customer loyalty, promoted repeat customers and improved sales.• Consulted with outside parties to resolve discrepancies and create effective solutions

Fairfield, California, United States

• Organized and prepared tax and title documents to transfer ownership of property.• Calculated and remitted state sales tax, service and other charges.• Collected taxes and fees, submitted payments and issued receipts.• Maintained control log of vehicle certificates of origin and titles.• Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.• Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.• Maintained control log of vehicle certificates of origin and titles.• Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.• Received and processed paperwork for titles, new license plates and renewals.• Assisted with preparation and submission of affidavits, deeds and other records for land purchases.• Entered title and vehicle information into database.• Contacted CA Motor Vehicle Department to determine status of pending titles.• Prepared tax and title documents to submit all legal transfer work to DMV.• Contacted appropriate agencies to complete searches, order records and obtain documents.

Fairfield, California, United States

Assisted in administrative duties for office team, including making phone calls, copies and schedules.• Kept reception area clean and neat to give visitors positive first impression.• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.• Received and routed business correspondence to correct departments and staff members.• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.• Processed POS transactions, including checks, cash and credit purchases or refunds.• Reviewed and resolved differences between accounting information and cash drawer.• Assisted customers by answering questions and fulfilling requests.• Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Vacaville, California, United States

Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.• Assured timely verification of insurance benefits prior to patient procedures or appointments.• Determined appropriateness of payers to protect organization and minimize risk.• Verified client information by analyzing existing evidence on file.• Posted payments to accounts and maintained records.• Made contact with insurance carriers to discuss policies and individual patient benefits• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Proved successful working within tight deadlines and fast-paced atmosphere.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Citrus Heights, California, United States

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Coached 8 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.• Rotated merchandise and displays to feature new products and promotions.• Maintained positive customer relationships by responding quickly to customer service inquiries.• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.• Reconciled daily sales transactions to balance and log day-to-day revenue.• Processed payments for credit and debit cards and returned proper change for cash transactions.