Libi John Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Operations Management | Sales Support | Quotations | MIS Reporting | Shipments | Account ManagementResponsible for assisting sales professionals in quoting clients and obtaining business. Acquiring competitive rates and negotiating on rates with carriers for maximizing profits. Producing and communicating weekly and monthly sales reports for the department. Identifying prospective clients and arranging meetings with the sales team ensuring all monthly sales targets are achieved/exceeded. Motivating and encouraging work done by the team and helping them in identifying solutions to resolve various problems. Opening jobs and instructing operational staff members on container loading duties. Assisting customers with their queries and recommending solutions to their shipment-related problems/concerns.• Key role in managing customer accounts and helping the Account department in the collection of outstanding payments.• Obtaining approval from the leadership to release payments ensuring the timely collection of DO and BL.• Liaising with overseas agents and arranging for timely shipments. Updating customers on their shipment status.• Ensuring on-time payments to vendors without any outstanding.• Instrumental in training new joinees and making their onboarding process smooth.• Executing shipments by making bookings with carriers and ensuring confirmation/receipt on time.

New Jersey, United States

Operations | Customer Service/Satisfaction | Team Management | Shipments | Customs | DocumentationManaged the team in handling overseas agents for US export shipments and coordinating with the customer base to update them on the status of their shipment. Spearheaded all operational tasks like US Customs filing, arranging bookings with carriers, transportations with truckers, job openings, preparing cheques, raising invoices, and decision-making on critical/challenging situations. Handled all customer accounts and coordinated for payments; kept the Accounts team updated on the same. Guided the team in preparing shipping-related documents like bills of lading, bank documents, and other confidential/sensitive documents.• Ensured all operational tasks were executed and delivered in line with quality, deadlines, approved costs, and budgets through effective planning, deployment, and support.• Built and maintained lasting relationships with all major US carriers and negotiated with them for rates and contracts.• Expanded the business by providing excellent customer service and understanding their changing needs.• Delivered the highest levels of CSAT by making appropriate and innovative recommendations to strengthen their presence.• Managed and coordinated with various service providers like DHL Global, UPS, USPS, and FedEx to tailor shipping and receiving procedures for the business.• Expedited and ensured safe & effective delivery of critical and confidential documents to international customers.• Received a hike in pay within 10 months of joining as part of appraisal for outstanding work ethic and performance.

Dubai, United Arab Emirates

Sales Coordination | Warehousing Operations | Import/Export | Shipping | Document Review Oversaw all imports and warehousing operations for better service at the lowest costs. Provided leadership to the team in resolving all internal and external client/customer service issues in a prompt and professional manner ensuring utmost satisfaction. Maintained communication with the leadership via email or telephone conferencing for planning, organizing, and evaluating various shipping actions. Cultivated and nurtured lasting relationships with existing clients emphasizing on retention and business expansion. Thoroughly checked all documents of export, release/switch, B/L customers, and invoice payments.• Improved CSAT by managing and monitoring client satisfaction, recommending viable solutions, effective strategies, and operational initiatives.• Averted delays by arranging exchange letters/delivery orders for import/export shipments and issued the same to customers within timelines.

Store and Staff supervision,Preparing daily reports,Inventory control,Ordering of goods in store.

Master'S Degree, Business Administration (Finance & Marketing)

Bachelor'S Degree, Commerce