Libia Bolden Torres Email & Phone Number

Johns Creek, Georgia, United States

Johns Creek, Georgia, United States

As an Accounts Receivable Analyst for Non-National Accounts from March 2020 to April 2023, I was responsible for managing incoming payments, tracking them in our system, and maintaining accurate bookkeeping records, monthly reports, account statements, and account aging. In addition, I updated customer account setups and sent lien waivers as requested by customers and businesses.As a Georgia Notary from 2020-2024, I notarized and signed lien waivers as requested by customers and businesses, adding to my overall proficiency in the credit analysis, lien waivers, and accounts receivable (AR) domains. My skills in bilingual communication, attention to detail, and proficiency in Microsoft Excel and Microsoft Office have allowed me to excel in my role as an Accounts Receivable Analyst for Non-National Accounts.

Duluth, Georgia

As a Credit Collections Specialist at Hollis Cobb Associates from January 2019 to February 2020, I worked on-site in Duluth, Georgia, collecting past-due medical healthcare accounts for WellStar, Emory, and Piedmont Hospital in both Spanish and English.My responsibilities included efficiently contacting patients with past-due accounts, handling inquiries, and professionally persuading them to pay and settle their medical invoices through email and phone calls. My proficiency in bilingual communication and financial services, along with my ability to navigate sensitive situations and negotiate effectively, enabled me to excel in my role as a Credit Collections Specialist.

Newton County, Georgia, United States

• Serving day by day to four elementary schools, administrators, teachers and ESOL students, as a professional educator trained in a humanistic academic tradition and practicing an excellent and beneficial alliance of the commercial and the educational at the same time. Resulting profitable to the public education around the newton county schools systems.• Spanish Support to all Spanish speaking community at NCSS, as a liaison between teachers, parents, students and administrators. Interpret in dual language (written, verbally or over the phone).

Kansas City, Kansas, United States

As a Collection Team Lead for the Bilingual group at Client Services Incorporated, I was responsible for assembling customer settlement requests and obtaining management approval. I also provided training to associates on specific banking applications and assisted in customer skip tracing efforts.One of my key accomplishments in this role was maintaining and exceeding quality call standards and monthly goals. Through my leadership and coaching, my team consistently achieved high levels of performance and customer satisfaction.

Kansas City, Kansas, United States

As a Collections Representative at CBE Companies, I successfully located and notified customers of delinquent accounts through various channels, including mail, email, and telephone. I received payments and posted them to customers' accounts, prepared statements, initiated legal proceedings, and maintained records of collections and account status.My communication skills enabled me to meet, maintain, and exceed quality call standards and monthly goals, resulting in successful debt repayment and the establishment of repayment schedules. I efficiently located and monitored delinquent accounts, answering up to 300 inbound and outbound customer calls daily regarding their financial accounts.My dedication to my work and ability to meet and exceed goals earned me recognition as a top bilingual collector, where I doubled monthly assigned goals. I was also recognized by management as a strong team contributor, leading to my nomination and completion of an accelerated team leadership program.

Kansas City, Missouri, United States

As an English Second Language Instructor for the Kansas City Missouri School District, I provided comprehensive instruction to elementary school classes and individuals to help them acclimate to an English-speaking environment. I acted as a liaison between teachers, principals, parents, and students to ensure the best learning experience for students.Some of my key responsibilities and achievements included:- Facilitating instruction that focused on the use of language and literacy related to basic English skills including listening, reading, writing, and speaking.- Introducing innovative techniques for pronunciation, quizzes, textbooks, videos, and computer lessons to keep students engaged in the learning process.- Adapting teaching methods and instructional materials to meet students' varying needs and interests, which resulted in significant improvements in their language skills.- Meeting with key stakeholders to discuss students' progress, determine priorities, and identify necessary resources for continued learning success.- Overall, my experience as an English Second Language Instructor enabled me to hone my skills in instruction, communication, and stakeholder management while making a positive impact on students' academic achievements.

Kansas City, Missouri, United States

As a Spanish Pre-School Kindergarten Teacher at REQ, I designed and facilitated developmentally appropriate curriculum to immerse pre-school students in the Spanish language through activities and experiences. I acted as a liaison between teachers, principals, parents, and students to ensure the best learning experience for students.Some of my key responsibilities and achievements included:- Demonstrating quality instruction by designing and implementing developmentally appropriate curriculum that engaged students and fostered their language learning.- Ensuring lesson plans and assessment tools were used to measure class activity success and evaluate students' progress, which resulted in significant improvements in their language skills.- Participating in community events with the principal and teachers to promote the school and engage with families.

Colombia

As a Branch Administrator for Colsanitas in Colombia, I provided essential administrative support to the branch manager, including compiling monthly reports on new customers and clients, and delivering product presentations. Additionally, I facilitated customer service training to help staff deliver quality services to clients.My key responsibilities and achievements included:Working closely with the branch manager to ensure efficient operations and smooth communication with clients and customers.Compiling monthly reports on new customers and clients, which helped the team better understand the market and identify opportunities for growth.Delivering engaging and informative product presentations to clients, which increased sales and customer satisfaction.Facilitating customer service training to help staff better understand customer needs and deliver exceptional service, resulting in improved customer retention and loyalty.Overall, my experience as a Branch Administrator at Colsanitas enabled me to develop my skills in communication, customer service, and team management while contributing to the success of the branch.

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor Of Science - Bs, Systems Auditor