Libin Chacko Email & Phone Number

Mumbai, Mh, In

Mumbai

Manage, monitor and implement the digital strategy in line with bank's values, objectives and priorities- Collaborate with cross functional team to gather requirements for digital transformation, stimulate and promote new digital capabilities for Credit cards acquisition business- Manage relationships with third party digital delivery partners, focusing on performance- Work with IT Digital transformation team to regularly monitor and review performance, suggest ideas for… Show more Manage, monitor and implement the digital strategy in line with bank's values, objectives and priorities- Collaborate with cross functional team to gather requirements for digital transformation, stimulate and promote new digital capabilities for Credit cards acquisition business- Manage relationships with third party digital delivery partners, focusing on performance- Work with IT Digital transformation team to regularly monitor and review performance, suggest ideas for improvements and enhancing efficiency- Develop training materials and documentation for internal business users, keep materials up-to-date, and coordinate ongoing training sessions- Develop and manage project plans- Active involvement in internal testing and UAT phases, manage the defect backlog and clarify requirements where necessary- Explore the ecosystem (internal, external) and inject new insights for Digital specific use cases- Assure adherence to the regulatory guidelines set by the bank- Communicate with IT leads to identify opportunities for utilization and collaboration.- Ensure best practices and processes across the digital transformation team for the consistent delivery of digital projects- Stay abreast with global market trends and competitor strategies in key markets Show less

Defining and driving ICICI Bank’s digital payments product strategy in alignment with payments roadmap. Currently handling a client portfolio of 8000 Cr across Payment Aggregators & Direct Merchants Developing new business and managing partnership opportunities with Fintechs by harnessing ICICI Bank’s Payments capabilities. Full responsibility for over all Payments Solutions(Unified Payments Interface-UPI, Composite Pay, UPI Plugin, Unified Customer Journey &Wallets) on… Show more Defining and driving ICICI Bank’s digital payments product strategy in alignment with payments roadmap. Currently handling a client portfolio of 8000 Cr across Payment Aggregators & Direct Merchants Developing new business and managing partnership opportunities with Fintechs by harnessing ICICI Bank’s Payments capabilities. Full responsibility for over all Payments Solutions(Unified Payments Interface-UPI, Composite Pay, UPI Plugin, Unified Customer Journey &Wallets) on digital channels Working in close collaboration with cross-functional teams to help design & implement key strategic initiatives supporting volume growthand customer experience improvements. Focusing on key performance indicators and acquisition drivers to unearth insights that can improve decision-making. Ensuring that projects are carried out effectively & efficiently, establish and maintain close working connections with key business partners:o Digital Channels, Retail Risk Management, Marketing, Legal, Compliance, Credit Centre Operations-Reconciliation & Refunds. Evaluating new payments solutions with a view towards strategic alignment to ICICI’s client-focused ambitions. Assuming the role of subject matter expert on Digital Payments and being the primary contact on the subject for all internal stakeholders. Ensuring profitability for Digital Payments within the business. Always work to improve customer experience by cutting down on wait times. Striving for cost-saving strategies through digitizing non-digital travel Show less

Kochi, Kerala, India

Business Management• Leading the growth of Construction Chemicals Retail-Waterproofing Business-Dr Fixit Brand for Central Kerala Cluster-22.5 Crore Revenue-FY-21-22 as compared to 17.5 cr in FY20-21 @26% YoY growth• Responsible for overall Branch Value and volume Sales Achievement & Volumes for Regular / Volume building products• Responsible for the topline growth of 8 Product categories via Sales & Marketing initiatives• Identify markets where Market development work is to be… Show more Business Management• Leading the growth of Construction Chemicals Retail-Waterproofing Business-Dr Fixit Brand for Central Kerala Cluster-22.5 Crore Revenue-FY-21-22 as compared to 17.5 cr in FY20-21 @26% YoY growth• Responsible for overall Branch Value and volume Sales Achievement & Volumes for Regular / Volume building products• Responsible for the topline growth of 8 Product categories via Sales & Marketing initiatives• Identify markets where Market development work is to be carried out and coordinate with MDI• Collection and Updation of Competitive data/market intelligence and share with relevant members• Improving Range selling• Manage Key Dealer Relationship Program• Responsible for execution of Key & Major Initiatives• Network expansionTeam Management• Leading a 6 Member team to chalk out Sales & Marketing initiatives• DRCP finalization, modification and compliance by Territory Sales Incharge (TSI) and TTY sales • representative(TSR)• TSI and TSR recruitment To map current gaps areas in ISRs & recruit the ISR• On job coaching and mentoring of TSI and TSR• Identify the competency gap for TSI and TSR & coordinate for trainings needs Distributor Management• Responsible for Whole-Sales stockiest (WSS) Management : appointment/improvement / • discontinuation of Distributor, - fill gaps in coverage, reduce attrition and implement self-working service to dealers• Overseeing daily operations(Stock, finances etc) of 15 distributors, 9 Direct dealers & 13 Wholesalers in the Geography• Supervise communication of all commercial policies to Distributor (a) Balance confirmations (b) PDC (d) Cheque Bounce / Blacklisting (e) FFS (f) Claim Management/Goods return.• Root-Cause Analysis of underperforming markets• Supervise Scheme communication to Distributor• Ensure suitable stocks management and market servicing by WSS Show less

Bangalore

Inducted into the Business Leadership Program -2018 (Imaging Business) via Pre placement offer from Philips India-Handled Business development for Imaging system business in Bengaluru and Southern Karnataka.-Identify new leads and potential new market-Achieve Sales target for the Imaging system Business-Direct key accounts (new and existing) and maintain working client relations to support long-term account management.-Provide value-driven strategy & presentations… Show more Inducted into the Business Leadership Program -2018 (Imaging Business) via Pre placement offer from Philips India-Handled Business development for Imaging system business in Bengaluru and Southern Karnataka.-Identify new leads and potential new market-Achieve Sales target for the Imaging system Business-Direct key accounts (new and existing) and maintain working client relations to support long-term account management.-Provide value-driven strategy & presentations to clients on improving market value.-Create proposals as per customer requirements, price negotiations and deal execution starting from kick-off meeting till installation of system.-Execute CMEs, workshops, conferences and marketing events for development of Key opinion leaders,in coordination with marketing team-Strategic planning of newly launched products to achieve maximum sales potential.-Manage dealer channels to propagate sales efficiency Show less

Chennai, Tamil Nadu, India

Worked in the Image Guided Therapy Department of Philips Health System.Project Title- Profitability Improvement for Mobile Surgery BusinessKey Deliverables :• Internal Gross Margin analysis and recommendations• Competition Bench marking,Positioning and Pricing recommendations• Local Cost analysis and Factory Cost Analysis resulting in recommendations for cost control• Ext warranty/CMC price bench marking and recommendations•Sales Team Feedback and Survey.The… Show more Worked in the Image Guided Therapy Department of Philips Health System.Project Title- Profitability Improvement for Mobile Surgery BusinessKey Deliverables :• Internal Gross Margin analysis and recommendations• Competition Bench marking,Positioning and Pricing recommendations• Local Cost analysis and Factory Cost Analysis resulting in recommendations for cost control• Ext warranty/CMC price bench marking and recommendations•Sales Team Feedback and Survey.The project catered to improve Mobile Surgery Business margins by 5%Got a Pre Placement Offer from Philips. Show less

Bangalore

• Part of a global Team which strived to provide complete APM (Application Performance Management) solution for the Internal Schneider Applications, right from infrastructural setup to the end user monitoring.• Work involved interacting with different application owners and enabling them to move towards an APM solution by explaining them how it would provide value to them.• Gathering the requirements from the application Owners and accordingly translate the different… Show more • Part of a global Team which strived to provide complete APM (Application Performance Management) solution for the Internal Schneider Applications, right from infrastructural setup to the end user monitoring.• Work involved interacting with different application owners and enabling them to move towards an APM solution by explaining them how it would provide value to them.• Gathering the requirements from the application Owners and accordingly translate the different application metrics to business metrics in a form which provides value to business.• Monitored applications like Webex, Lotus notes, Remedy, Spice Portal and other critical applications of the organization.• Devising strategy on implementation of monitoring solutions on various application platforms• Demo presentation & proof of concept for the chosen monitoring solution to validate the robustness of the solution Show less

Bengaluru Area, India

•Completed a project on Analysis of AIMS (Application Issue Management System) in business intelligence domain.•Worked on Informatica a powerful ETL tool and oracle business intelligence tool to create dashboards which simplified AIMS analysis for higher management

Master Of Business Administration (Mba), Marketing, 7.52/10

Activities and Societies: Core member-Supply Chain and Operations club of SCMHRD Responsibilities include organizing the flagship.

Bachelor'S Degree, Electronics And Communications Engineering, 8.47/10

Activities and Societies: Part of the marketing team in Yearbook core committee of college. Responsibilities included marketing, sales.

High School, Science, 91.2%

Activities and Societies: School topper National Science Olympiad held in 2008