Libin Joseph Email & Phone Number

Sydney, Australia

Hyderabad Area, India

• Acted as the subject matter expert and escalation point for UCC customers in the APAC region.
• Engineered and led the global deployment of On-net calling based on Session Manager and location based CAC and AAR at more than 130 sites.
• Coordinated external and internal resources to deal with daily operations and project work.
• Migrated number of sites including a regional Service Center of 4000+ users from legacy telephony and Video systems to Cisco UCC platform.
• Performed dial plan migrations to E.164 standard and designed systems to meet country specific regulatory requirements.
• Investigated and fixed voice quality, one-way audio and various other performance issues.

Bengaluru Area, India

• Designed, engineered, deployed and supported Cisco UCC solutions at Alcon’s worldwide office locations.
• Upgraded a CUCM, Unity Connection and Contact Center Express environment in an on-site project at Alcon’s Sydney office.
• Acted as IT business partner for local IT teams and on-call engineer.
• Designed deployed customer support solutions based on contact center express and Cisco unity connection and unity express based IVR solutions.
• Opened and led conference calls to troubleshoot major incidents and service outages to coordinate activities between teams and suppliers.
• Investigated system outages including database replication and site-wide calling issues and fixed them.

Bengaluru Area, India

• Responsible for the successful deployment and support of end to end Cisco telephony solutions in the mid to large markets for a variety of business verticals.
• Deployed new sites and branch offices, managed the global dial plan and gatekeeper system.
• Opened and led conference calls to troubleshoot major incidents and service outages to coordinate activities between teams and suppliers.
• Performed P2V migration of Cisco call manager, Unity and unity connection applications.
• Performed scheduled software up-gradation and patch installation of different versions of call manger and other Cisco application servers and devices including Routers and Switches and their maintenance.
• Acted as the shift-lead and escalation point for other engineers.

Bengaluru Area, India

• Responsible for the successful deployment and support of end to end Cisco telephony solutions in the mid to large markets for a variety of business verticals.
• Proactive monitoring of system performance and investigation of alarms from different application servers.
• Worked on assigned cases on severity basis to provide the customer with the best possible work around at the earliest time.
• Created and maintained network diagrams following the document management processes.

Cochin Area, India

• Deployed IP Telephony systems of small sizes based on Cisco call manager express and call manager standalone servers for small businesses.
• Gathered customer requirements to design and size solution and generate quotations or orders.
• Taken care of solution deployment from rack-mounting, cabling and initial configuration, image up-gradation wherever required.
• Delivered on-site and remote trainings and developed end user training materials.