"Empowering businesses with innovative, sustainable solutions that integrate legacy and new technologies and enhance existing infrastructure and operational environments, driving growth while fostering a lasting positive impact on the world."

Spearheaded the development of a novel technical consulting and services organization by merging technologies from Microsoft, Metaswitch, and Affirmed Networks, aiming to revolutionize Telecoms services in the cloud and infrastructure as a service for critical workloads both at the core and at the edge.Directed the integration of advanced cloud solutions and DevOps methodologies with cutting-edge Telecoms technologies to provide innovative solutions to a global clientele.Managed high-priority service delivery across diverse regions, including EMEA, NA, SA, CIS, ECO, Middle East, and Africa, ensuring reliability and leading technology solutions.Led cross-functional teams to design, architect, and deliver complex projects, consistently achieving client satisfaction and operational excellence.Provided strategic oversight and technical direction as the Design Authority, ensuring alignment with business objectives and technological advancements.Drove business development efforts as the Professional Services Pursuit Lead, successfully acquiring and managing key accounts and expanding market presence.Led vendor management initiatives, negotiating contracts, and maintaining strong relationships with key technology vendors to ensure optimal service delivery and cost efficiency.Directed partner management and enablement programs, fostering strategic alliances and ensuring partners were equipped with the necessary tools and knowledge to succeed.Mentored and developed team members, fostering a culture of continuous improvement and innovation.

Pioneered the establishment of a dynamic technical services organization, growing the team and services globally with a presence in Prague CZ, Acton MA, Dubai ME, São Paulo Brazil, and Tokyo Japan.Delivered comprehensive technical services, including system design, consulting, deployment, integration, and both operational and engineering support.Offered specialized training, resident engineering, as well as conventional technical support and managed services, aligning with the company’s vision and mission for expansion and excellence.

Spearheaded the Prague branch, overseeing all operational facets, including facilities, finance, personnel, and customer service management, as well as sales support.Ensured full legal compliance with local Czech laws pertaining to operations, employment, and work environment standards.Developed and executed training programs, enhanced software and documentation verification, and led customer and product support initiatives.Cultivated a 24/7 support system catering to global customers, emphasizing proactive service, support, and product enhancement strategies.Nurtured a zero-turnover work culture by creating a productive and satisfying workplace, reflecting in enhanced employee retention and morale.Transitioned primarily to managerial responsibilities while maintaining a technical advisory role to support ongoing technical projects and innovations.

Managed an international team of support and field engineers, serving as the liaison between customers, vendors, and internal departments to deliver comprehensive end-to-end services.Took primary responsibility for customer support services across EMEA, with a global reach, ensuring high-quality standards and customer satisfaction.Led project and service management, training development, and execution, improving the team’s efficiency and knowledge base.Served as the escalation point for critical customer support issues, leveraging an in-depth understanding of current IP/VOIP technologies and legacy signaling protocols.

Oversaw the design, implementation, and integration of the SS7 Signaling Network into production environments, ensuring high performance and reliability.Specialized in VOIP Telecom signaling integration utilizing Cisco and Sonus equipment, contributing to enhanced network operations.Conducted thorough vendor and equipment testing, evaluation, and headed up the development of signaling network architectures that supported evolving technology needs.

Team Management, Advanced Technical Support, Service Delivery Excellence, Infrastructure Development, Business Process Optimization, Incident Management, Entrepreneurial Leadership in Startup Settings

Worked as part of a team of engineers building out the Sprint Network.Collected CDMA data, analyzed results and produced reports indicating problems with existing network on the basis of which recommendations could be made for improvements/changes in cell site, radios, antenas or cell locations.Developed software which increased the efficiency of the data analysis and became the technical lead for this activity.

Web development, scripting, network design and web presence design to customer requirements.

Graduated from the Naval Nuclear Power program and subsequently worked in various locations around the United States in the Nuclear Propulsion and Nuclear Energy field.