Libor Nunvar, Eda Email & Phone Number
Who is Libor Nunvar, Eda? Overview
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Libor Nunvar, Eda is listed as Revenue Operations Manager at Quadient, a with 3869 employees, based in Greater Toronto Area, Canada. AeroLeads shows a matched LinkedIn profile for Libor Nunvar, Eda.
Libor Nunvar, Eda previously worked as Partner Success Manager at Quadient and Key Account Delivery Manager at Quadient. Libor Nunvar, Eda holds Master'S Degree, Systems Engineering And Informatics, Information Management from University Of Hradec Kralove.
Email format at Quadient
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About Libor Nunvar, Eda
15+ years of experience in Customer & Partner Channel Ops, building organizations that help businesses grow through achieving excellent customer experience and satisfaction. 10+ years in people leadership, driving efficient cross-functional collaboration and advancing operational excellence using the Salesforce.com platform.
Listed skills include Technical Support, Team Leadership, Requirements Analysis, Team Management, and 30 others.
Libor Nunvar, Eda's current company
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Libor Nunvar, Eda work experience
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Partner Success Manager
Current• Improving Partner Ops effectiveness to support partner channel growth• Tracking and improving partner journeys to drive positive partner experience• Running enablement programs to deliver high quality implementations• Managing and development of Partner Relationship Management platform
Key Account Delivery Manager
• Provided Technical Account management for selected key accounts and partners• Achieved goals through cross-departmental collaboration across geographies• Acted as Critical Incident Manager, reported to senior leadership level• Implemented process enhancements, reports and dashboards in CRM (Salesforce.com)
Customer Care Operations Manager
• Implemented CRM system (Salesforce.com) for the entire CSO organization• Led Customer Service Organization (CSO) covering 3 support levels (approx. 35 consultants) + coordinated global support activities across other geographies (approx. 50 people in total)• Implemented support process & best practices standards for Customer Service Organizations (CMMI for Support & Services, CMMI Institute certified and audited)• Achieved 95% customer satisfaction and 90+% fulfillment of KPIs• Built efficient cross-functional team collaboration leading to achieving 95% customer satisfaction.
Technical Support Team Leader
• Led team of Tier 3 Level Technical Support Representatives• Line management - coaching, planning, utilization monitoring, prioritization, enablement• Ensured the highest quality of technical support in accordance with given KPIs• Established efficient cross-functional collaboration and relationships
Technical Support Consultant
• Provided advanced technical support (Tier 3) to GMC local support offices worldwide.• Responsible for detailed incident analysis and finding root cause.• Coordinated R&D activities (DEV, QA, PM, Doc) leading to successful incident resolution.• Implemented temporary or permanent solution including application patches delivery.
Erp System Consultant
• Led analysis and documentation of client's requirements• Mapped requirements to ERP system functions• Implemented ERP solution, provided user training and post-implementation support• Troubleshooted application incidents and organized corrective patch delivery
Head Of B2C Customer Care
• Led B2C Customer Care organization• Delivered high service quality in accordance with given SLAs and KPIs• Defined and implemented customer service policies and procedures• Hired new team members and led their career development in accordance with the defined path
Technical Support Lead
• Led team of Technical Support Representatives, ensuring highest quality of support services• Managed daily team activities - planning, utilization monitoring, case prioritization, training• Monitored and reported on team performance and service quality
Colleagues at Quadient
Other employees you can reach at quadient.com. View company contacts for 3869 employees →
Yusuf Esen
Colleague at QuadientGreater Bern Area, Switzerland
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Françoise Bagiau
Colleague at QuadientLuché-Pringé, Pays De La Loire, France
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LH
Lenka Hurdálková
Colleague at QuadientCzechia, Czech Republic
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JW
Jannes Wiggerink
Colleague at QuadientGreater Groningen Area, Netherlands
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Hilda Montoya
Colleague at QuadientLos Angeles, California, United States
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BP
Bruno P
Colleague at QuadientGreater Paris Metropolitan Region, France
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Miikka Taumala
Colleague at QuadientFinland
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XC
Xiaowei Chen
Colleague at QuadientGreater Paris Metropolitan Region, France
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Joshua Canteo
Colleague at QuadientLos Angeles Metropolitan Area, United States
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JM
Jason Morris
Colleague at QuadientCaerphilly, Wales, United Kingdom
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Libor Nunvar, Eda education
Master'S Degree, Systems Engineering And Informatics, Information Management
Bachelor’S Degree, Economics And Management
Certificate
High School Diploma, Computer Science And Electronics
Frequently asked questions about Libor Nunvar, Eda
Quick answers generated from the profile data available on this page.
What company does Libor Nunvar, Eda work for?
Libor Nunvar, Eda works for Quadient.
What is Libor Nunvar, Eda's role at Quadient?
Libor Nunvar, Eda is listed as Revenue Operations Manager at Quadient.
Where is Libor Nunvar, Eda based?
Libor Nunvar, Eda is based in Greater Toronto Area, Canada while working with Quadient.
What companies has Libor Nunvar, Eda worked for?
Libor Nunvar, Eda has worked for Quadient, Gmc Software Technology Ag, Ortex, and Tiscali.
Who are Libor Nunvar, Eda's colleagues at Quadient?
Libor Nunvar, Eda's colleagues at Quadient include Yusuf Esen, Françoise Bagiau, Lenka Hurdálková, Jannes Wiggerink, and Hilda Montoya.
How can I contact Libor Nunvar, Eda?
You can use AeroLeads to view verified contact signals for Libor Nunvar, Eda at Quadient, including work email, phone, and LinkedIn data when available.
What schools did Libor Nunvar, Eda attend?
Libor Nunvar, Eda holds Master'S Degree, Systems Engineering And Informatics, Information Management from University Of Hradec Kralove.
What skills is Libor Nunvar, Eda known for?
Libor Nunvar, Eda is listed with skills including Technical Support, Team Leadership, Requirements Analysis, Team Management, Crm, Management, Integration, and Itil.
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