Lisa Brannan

Lisa Brannan Email and Phone Number

Developer Program Advisor (Partner Relations) / Mentor at Apple Inc @ Apple
cupertino, california, united states
Lisa Brannan's Location
Charlotte Metro, United States
Lisa Brannan's Contact Details

Lisa Brannan work email

Lisa Brannan personal email

n/a
About Lisa Brannan

Experienced Technical Trainer and Genius Administrator with multiple years of experience in an ever evolving and fast paced environment. Proficient on all Mac/iOS software, Adobe Creative Suite - InDesign, Photoshop, Illustrator, After Effects and Microsoft Office, Power Point and Windows. Customer Service oriented and Apple Certified. Bachelor of Fine Arts (BFA) Graphic Design from University of Houston.

Lisa Brannan's Current Company Details
Apple

Apple

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Developer Program Advisor (Partner Relations) / Mentor at Apple Inc
cupertino, california, united states
Website:
apple.com
Employees:
218112
Lisa Brannan Work Experience Details
  • Apple
    Developer Program Advisor (Partner Relations) At Apple Inc
    Apple Dec 2019 - Present
  • Apple
    Genius Admin
    Apple Feb 2016 - Dec 2019
    Charlotte, North Carolina Area
    Maintained up to date policy and procedure information and effectively communicated it out to a large team to ensure all guidelines were met consistently. Worked with Apple resources to help with customer repair questions, resolve escalations and concerns. Partnered with our inventory team to correct inventory issues and perform semi-annual physical inventory counts on all service related parts. Managed all aspects of repair schedule to ensure timely completion and within customer expectations, shipped outgoing / received incoming repairs sent to our repair facilities, post-tested and verified repairs upon return, ordered service parts / devices, maintained contact with customers throughout repair process, performed repair audits and allocated part counts to maintain high level of inventory accuracy, contacted customers on a fixed schedule and to remind them of any repairs that are still in store, worked with repair facilities correcting any information that needed updating on repairs in process, ordered custom units for customer replacement when repairs called for such measures, ordered / managed consumable supplies for our repair team, transacted completed repairs and helped customers with any post-repair device setup, activation and / or questions, partnered with leadership to find solutions for unusual customer issues.
  • Apple
    Technical Writer
    Apple Jun 2018 - Aug 2018
    Maiden, North Carolina
    Selected for three month Career Experience at our Data Center. Collaborating as a team to create a set of standards and best practices for, editing and formatting existing articles in our knowledge base. Additionally importing and editing articles from from one data base to another.
  • Apple
    Trainer
    Apple Jul 2011 - Feb 2016
    Charlotte, North Carolina Area
    Hired as a Creative for new store opening - Northlake Mall. Traveled to Cupertino, CA for training, provided software training for our One to One customers, initiated Mac ownership opportunities and performed data migrations daily, facilitated Apple Camp and Apple Store Field Trips, initiated and modeled communication across all store teams, iOS device certified, performed modular repairs on mobile devices, supported leadership with scheduling for customer events.
  • Lincoln County School District
    Teaching Assistant
    Lincoln County School District Aug 2007 - May 2010
    Catawba Springs Elem

Lisa Brannan Skills

Apple Certified Customer Service Mac Os X Microsoft Office Mac Os Apple Aperture Aperture Ios Retail Ipad

Lisa Brannan Education Details

Frequently Asked Questions about Lisa Brannan

What company does Lisa Brannan work for?

Lisa Brannan works for Apple

What is Lisa Brannan's role at the current company?

Lisa Brannan's current role is Developer Program Advisor (Partner Relations) / Mentor at Apple Inc.

What is Lisa Brannan's email address?

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What schools did Lisa Brannan attend?

Lisa Brannan attended University Of Houston.

What skills is Lisa Brannan known for?

Lisa Brannan has skills like Apple Certified, Customer Service, Mac, Os X, Microsoft Office, Mac Os, Apple Aperture, Aperture, Ios, Retail, Ipad.

Who are Lisa Brannan's colleagues?

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