Lisa Brannan Email and Phone Number

Maintained up to date policy and procedure information and effectively communicated it out to a large team to ensure all guidelines were met consistently. Worked with Apple resources to help with customer repair questions, resolve escalations and concerns. Partnered with our inventory team to correct inventory issues and perform semi-annual physical inventory counts on all service related parts. Managed all aspects of repair schedule to ensure timely completion and within customer expectations, shipped outgoing / received incoming repairs sent to our repair facilities, post-tested and verified repairs upon return, ordered service parts / devices, maintained contact with customers throughout repair process, performed repair audits and allocated part counts to maintain high level of inventory accuracy, contacted customers on a fixed schedule and to remind them of any repairs that are still in store, worked with repair facilities correcting any information that needed updating on repairs in process, ordered custom units for customer replacement when repairs called for such measures, ordered / managed consumable supplies for our repair team, transacted completed repairs and helped customers with any post-repair device setup, activation and / or questions, partnered with leadership to find solutions for unusual customer issues.

Selected for three month Career Experience at our Data Center. Collaborating as a team to create a set of standards and best practices for, editing and formatting existing articles in our knowledge base. Additionally importing and editing articles from from one data base to another.

Hired as a Creative for new store opening - Northlake Mall. Traveled to Cupertino, CA for training, provided software training for our One to One customers, initiated Mac ownership opportunities and performed data migrations daily, facilitated Apple Camp and Apple Store Field Trips, initiated and modeled communication across all store teams, iOS device certified, performed modular repairs on mobile devices, supported leadership with scheduling for customer events.