I lead a team of dedicated staff to provide excellent library services to the community, maintain a dynamic adult collection of books and media, and plan and promote library events and services that align with the library's strategic areas of focus. I work closely with the Community Library Supervisor and library staff to plan and implement day-to-day activities and long-term projects. I provide direction to staff and review the quality of their work. I train staff in library resources, technology, and service to patrons. I plan and manage projects, set priorities, and implement improvements to library services with the Community Library Supervisor. I provide reference and circulation services to patrons. I provide technology assistance to patrons in person, by phone, and by video call both on a drop-in basis and through Book-a-Librarian appointments. I am a WCCLS Countywide Patron Support Specialist and answer patron questions submitted via the WCCLS "Ask a Question" form. As a team lead, I serve as Person in Charge in the absence of our Community Library Supervisor. I address patron concerns and complaints. I am responsible for evaluating, selecting, purchasing, and deselecting of items in assigned adult collection areas. I manage a portion of the collections and programming budgets. I promote library services and engage patrons using online tools such as social media, email newsletters, videos, and the library website. I represent the library at countywide collaboration meetings (WCCLS Adult Services Committee - Chair 2019-pause; Committee Pause Rep 2020-2021; Planning Uncommittees Group January-May, 2021). I attend training sessions, workshops, and networking events online and in-person for professional development.

Primary responsibilities of this position are the coordination and implementation of Library services for adults and support and administration of the Springfield Arts Commission. Performs professional library services and provides reference, reader’s advisory, and technical support; provides general patron assistance on public service desks, including the circulation desk; participates in, and supports the development of Adult Services by helping to plan and implement the goals for the Public Services Division; prepares and coordinates portions of the division budget; contributes to collection development via selection, acquisition, and cataloging of materials/resources; organizes and maintains book and non-book collections; develops programs and marketing materials; provides training; coordinates with community agencies; represents the library on City and State-wide committees and organizations, and at community functions; identifies and prepares grants; provides lead to assigned staff. Performs other related duties as assigned.

I provided reference and reader's advisory service for library patrons by conducting reference interviews, researching using online and print resources, and directing patrons to appropriate sources. I taught patrons how to use library materials and technology. I provided troubleshooting for computer problems, contributed to the reference team during meetings, and compiled bibliographies on selected topics. I provided service for Spanish-speaking patrons.

Staffed the service for 2 hours or more each week as a volunteer until March 2014 when I began serving as a partner librarian at McMinnville. Welcomed patrons and performed reference interviews for questions received by email, chat, or text. Provided relevant and authoritative sources and asked follow up questions. Offered additional help and referred questions as necessary. In 2013, I was awarded the Notable Transcript Award for high quality digital reference work by the Answerland Quality Team. I stepped back from volunteering when I accepted the position at Springfield Public Library and moved, in September 2015. Springfield is not a partner library, so I no longer fill a weekly shift as part of my librarian duties. It is my hope that I will return to providing virtual reference service in the near future.

I worked part-time at the front desk at the Science Factory, a children's science museum in Eugene, Oregon. I provided visitor services and answered questions by email, by phone, and in-person. I cashiered and sold items from our store. Additionally, I coordinated and presented to field trip groups, presented planetarium shows for school groups on our digital projector, and processed registrations for our field trip, birthday party, and summer camp programs. I often did technology trouble-shooting and during my tenure I was the database expert for our Filemaker Pro 7 databases.

I planned and implemented Sensory Storytime programming one day per week at Eugene Public Library. I selected appropriate books and activities for children on the autism spectrum or who had needs that were not met in a traditional storytime setting. I modified programming to meet the diverse needs of children and caregivers who attended.

During the University of Oregon summer session, I worked as the paid intern of the Reference and Research Services department. In this position I served at the reference desk (approximately 15 hours per week) and worked on a presentation about best practices to keep in mind when re-designing reference services web pages.

I led nature walks for elementary school students on field trips in beautiful Alton Baker Park, located in the center of Eugene, Oregon. I taught students about basic science concepts and I encouraged their observation of the natural world. On the nature walks that I led, we played nature games and I told stories and legends related to ecology. I ensured that students were open to learning about nature nearby in a fun, safe, and hands-on way. I highly valued the opportunity to serve in a role in which I could help the next generation of stewards of the earth to start to examine the processes of nature and the big picture.

I created curriculum for week-long summer daycamps at Nearby Nature. I taught several camps of different age groups on various topics (Fossil Fun, World of Water, Big on Bugs, Rock, River and Roll, etc.). I developed and led craft activities, games, and stories to teach ecological concepts and had a blast playing outside with kids all summer!

I worked full-time at the Market of Choice at 29th and Willamette in South Eugene. I was a clerk in whole health (vitamins, shampoo, magazines, etc.) and a cashier.

I tutored student athletes at the University of Oregon in many subjects, including Writing, English, Geography, Geology, Math, and Women's and Gender Studies. I focused on instructing my students in study skills and information literacy, so that their success would stretch beyond the specific class they were in that term.