Libu John Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra

• Head Portfolio and Outbound Call Center, 06/2019 - CurrentKotak Mahindra Bank Ltd, MumbaiDevelop and initiate portfolio management strategy to driveSpends, ANR and revenue across all card products
• Leading Activation, Usage, Retention and Campaign managementstrategies for bank.
• Responsible for driving revenue products - BT, EMI, Loan On Card,Cash and VAS products through all channels - Digital, Call Center -captive and outbound.
• Responsible to identify untapped growth segments and developtargeted offerings to increase level of engagement across all Cardproducts
• Develop business tracking reports

Mumbai, Maharashtra, India

Product Manager for Salaried Personal Loans, Balance Transfer, EMI, Merchant EMI, Cash and Other Value Added Services offered with Credit CardsResponsible for driving these revenue generation products thereby directly contributing to the P&L of businessResponsible for P&L for Salaried Personal loans and Inorganic book for Cards.Planning, organizing and.

Mumbai, Maharashtra, India

• Managing Activation, Usage and Retention program for Credit Cardportfolio.
• Drive Spends by activating inactive customers and therebyincreasing overall spends on Credit Cards
• Manage Customer Life Cycle using Early activation 120 dayprogram, Upgrades, Limit Enhancement, Card RTO management,
• Replacement of cards reported as Lost, Fraud etc and card renewalmanagement.
• Lead early activation program by welcome calling and earlyactivation offers
• Promotional Offers to drive Spends & Activation of Credit CardsEnsure timely, correct and complete fulfillment of offers done forUsage of Credit Cards.

Mumbai, Maharashtra, India

Portfolio Manager - Inorganic and Outbound Head, 06/2011 - 03/2013 Kotak Mahindra Bank Ltd, Mumbai Responsible for revenue generation and managing profitable portfolio.Product Manager for Balance Transfer, EMI, Merchant EMI, Cash and Other Value Added Services offered with Credit CardsResponsible for driving these revenue generation products thereby.

Bengaluru, Karnataka, India

Locations Collections Manager, 03/2009 - 05/2011 Kotak Mahindra Bank Ltd, Bangalore Handling delinquent accounts of Credit Cards in all Buckets and Write off.Managing collections portfolio for Bangalore and ensuring the overall delinquency is maintained below permissible limits.Responsible for resolution of accounts as per given standards in each bucket.

Bengaluru, Karnataka, India

Areas Sales Manager, 03/2008 - 03/2009 Kotak Mahindra Bank Ltd, Bangalore Managing a team of 1Unit Manager, 4 Team Managers, 15 FOS and 25 telemarketing executives in the Retail channelManaging both channel of sales – Retail and CorporateResponsible for setting up the sales team for Kotak Credit Cards in Bangalore which was launched in 2008, including the.

Bangalore

• Roles and responsibilities1) SSP Management and retail sales
• Managing a team of 1Unit Manager, 6 Team Managers and 70 executives in the Retail channel.
• Managing a team of 6 Relationship Managers and 4 Relationship executive in the Corporate channel.
• Managing both channel of sales – Retail and Corporate.
• Responsible for managing the SSP as a separate cost-profit unit.
• Responsible for managing the COA per card in the channel.

Bengaluru Area, India

• Roles and responsibilities1) DSA / DST Management and Sales
• Managing a team of 5 Sales Managers/ Area Managers.
• Managing both channel of sales – DSA and DST.
• Responsible for branch profitability and closely working with the Credit Manager on portfolio management.
• Ensuring higher penetration of Insurance product through the same channel
• Responsible for business profits/ branch profits and DSA payouts.

Bengaluru Area, India

• 1) DSA Management and Sales
• Managing a team of 10 sales executive and 5 tele-callers.
• Responsible for sourcing, processing and maintaining loan accounts with customer.
• Recruitment, Development, Training, Retention and Supervision of the team.
• Support sales executives in opening new accounts and upgrading existing service.
• Ensuring customer Retention by quickly and effectively solving customer queries, topping -up loans and cross selling of loans, when required.