Libu Thomas Email & Phone Number

▪ Managed multiple spans.▪ Responsible for managing operations seamlessly. Meeting timely SLA delivery along, with maintaining high levels of employee and customer satisfaction.▪ Conceptualize, build, deploy and manage robust delivery solutions liaising with support teams (Capability Development, IT, HR, Admin)▪ Establish & Manage Relationships / Engagement with the Clients.▪ Organize resources, set goals, and carry out strategy from Executives and clients on a day-to-day… Show more ▪ Managed multiple spans.▪ Responsible for managing operations seamlessly. Meeting timely SLA delivery along, with maintaining high levels of employee and customer satisfaction.▪ Conceptualize, build, deploy and manage robust delivery solutions liaising with support teams (Capability Development, IT, HR, Admin)▪ Establish & Manage Relationships / Engagement with the Clients.▪ Organize resources, set goals, and carry out strategy from Executives and clients on a day-to-day basis.▪ Responsible for following agreed governance model, escalation & communication plan.▪ Monitor and document the work schedule of staff and absences.▪ Conducted FMEA sessions to identify the risk in-process and Developed plans to mitigate them.▪ Implementing a quality culture of publishing 3*3 Scorecard, Pareto Analysis, Control Charts & CAPA, performing RCA, and preparing customized solutions.▪ Take part in the weekly and monthly calls with clients to understand the expectations from the teams and provided updates.▪ Ensure that all audit-related issues are brought to a close.▪ Identify and drive continuous improvements and initiatives in the process.▪ People management- Retention, roll-rotation, growth identification, and performance management▪ Coach & mentor Team leads so that they can manage their teams better.▪ Process Ambassador for the Referral program.▪ Responsible for yearly appraisals and attrition management.▪ Information Security Champion- Driving Infosec awareness, Identification, and elimination of possible information security risks. Show less

Gurgaon, India

Noida Area, India

Bachelor’S Degree, Information Technology

High School, Pcmc