Asst. Manager - Customer Service
Current• Monitored the approval of customs-related documents for cargo and container movements, ensuring strictcompliance with regulations and industry standards• Supervised the customer service team, conducting regular meetings and providing comprehensive training to ensure accurate documentation and uphold high service standards• Collaborated closely with account managers to address customer concerns promptly and identify areas for service enhancement• Analyzed customer service trends, conducted quality assessments, and recommended systemimprovements to optimize service delivery• Provided training sessions to staff aimed at maintaining excellent service standards and facilitated thepreparation of daily and monthly reports for internal departments• Instituted and executed advanced operational strategies, making critical decisions and resolving intricate business challenges using extensive experience, strong work ethics, and unwavering integrity• Maintained close collaboration with stakeholders, ensuring transparency regarding progress and issues to manage expectations effectively• Fostered a dynamic work environment conducive to development opportunities and motivated high performance among team members• Expanded relationships with existing customers by consistently proposing tailored business solutions to align with their objectives.
