As an Operations Administrative Support Specialist, I provide high-quality administrative and logistical support to the operations team, ensuring the smooth and efficient delivery of security services to our clients. I am responsible for scheduling, dispatching, payroll, invoicing, and reporting, as well as handling customer inquiries and complaints with professionalism and courtesy.I have over 3 years of experience in customer care and business development, working for various BPO companies and e-commerce platforms. I have successfully managed projects, supervised teams, analyzed markets, and developed strategies to increase customer satisfaction and retention. I am also a current MBA student at Instituto Politécnico Nacional, where I am expanding my knowledge and skills in business administration and management. I am passionate about learning new technologies, improving processes, and solving problems.