Lichao Li Email & Phone Number

San Francisco, Ca, Us

Wilmington, Ma, Us

- Developed, maintained a wide range of web applications for users and IT helpdesk to increase productivity, enhance security and ensure consistency. Including: > user account and group management > compute resource allocation > storage allocation > virtual machine procurement, spec modification and power management > IC design project management- Implemented and maintained the uptime of SIEM system in distributed architecture with multi million ingestion/day - Automated tools installation, configuration management, certificate update with Ansible.- Improved alert-to-noise ratio in various monitoring services.- Architected and implemented solutions for system and application performance monitoring. Developed metrics aggregation and alerting strategies for various tools. Improved observability and on-call readiness. Promoted the culture of RCA and blameless postmortem.- Integrated multi factor authentication for various systems and applications. Provided supported global users - Maintained on-premise datacenters on the West Coast- Conducted Incident Response, Root Cause Analysis for various tools and integrations.- Conducted helpdesk, administrator and user trainings- Achieved high customer satisfaction

Palo Alto, California, Us

- Supported EDA tools for users- Managed licenses with EDA vendors- Resolved issues related to EDA tools, Flexlm licenses- Provided root cause analysis to users and/or the team- Maintained internal documentation for the EDA admins. - Published documentation for the engineering community.

Singapore, Singapore, Sg

- Implemented private and public cloud solutions (VMWare, KVM, RHEV, Hyper-V and AWS)- Cost effectively scoped, managed and implemented AWS projects.- Developed processes for AWS projects implementation.- Designed documentation templates and checklists for AWS projects.- Conducted OS, application, database hardening with respect to the CIS guidelines and helped customers to fix application issues post-hardening.- Investigated user issues and provided resolution- Conducted cloud migrations for customers, including physical-to-virtual (P2V), virtual-to-virtual (V2V) and virtual-to-AWS. - Coordinated with clients and internal team for project milestone updates, modification requests, user acceptance testing and project sign-off- Conducted administrative walk-through for customers

I joined as the only IT/Ops person in the company of size 40 (mostly web developers). Under the mentorship of my manager, I have quickly come up to speed to support the infrastructure and customers.My roles in TAC included:- Provided hosting of web applications, email and storage for internal and external customers (on-premise and IBM Softlayer)- Supported the IT infrastructure for the company and customers, including network, server, storage, VOIP- Detected and contained intrusion in the applications and infrastructure.- Conducted incident response and provided root cause analysis for user issues and security incidents- Developed a pipeline for SVN to automate development workflow and locked down direct access to production systems- Developed a backup solution using rsnapsot. Performed DR post hardware failures.- Deployed and maintained the VOIP systems in Singapore and Qingdao office- Conducted server migrations, upgrades, hardening.- Conducted training for staff in TAC Qingdao on system knowledge. - Coached a sysadmin in TAC Qingdao closely.- Significantly improved the security posture for the company before I left.