Lisa Chapin

Lisa Chapin Email and Phone Number

Director at PwC (retired)
Lisa Chapin's Location
Bradenton, Florida, United States, United States
Lisa Chapin's Contact Details
About Lisa Chapin

Leveraging 20 years of experience as a results oriented customer and project delivery professional, I have been accountable for all aspects of project execution including talent alignment and product delivery.  I am passionate about creating a positive customer experience and maximizing client satisfaction while bringing expertise in Business Process, Integration and Client Success Management. In my time at EagleDream, I have managed various IT projects including Data Lakes, website migrations and rebuilds, and software application development. I also lead the Project Management Office, managing a team of nine direct reports. In 2018, I served as interim CIO for national retail organization, leading various strategic projects including the onboarding of new resources and the development of their project management office.  Prior to joining EagleDream, part of the PwC network, I worked for PAETEC for 12 years, leading Operations, Customer Support, Project and Billing Development teams though process improvements, automation and mergers while delivering world class customer service.  Strategic Leadership Skills• Increase operational efficiencies and improve customer and user experience through targeted process change and system automation.• Coach and mentor employees through integration and migration activities• Partner with customers to ensure service quality and identify enhancement opportunities• Collaborate with Sales, Operations and IT teams to establish strategic project priorities• Resolve complex internal and external customer issues• Create strong relationships with corporate leadership teams

Lisa Chapin's Current Company Details

Director at PwC (retired)
Lisa Chapin Work Experience Details
  • Pwc
    Director, Cloud & Digital
    Pwc Dec 2021 - Apr 2024
    Gb
    PwC network is a leading trusted cloud-native transformation company and APN Premier Consulting Partner for businesses using Amazon Web Services (AWS). As part of PwC US, EagleDream helps businesses navigate the complex capabilities of the cloud to accelerate their transformation journey. Learn more about PwC's strategic acquisition of EagleDream Technologies at eagledream.com/soar.
    View
  • Eagledream Technologies
    Vice President, Customer Delivery
    Eagledream Technologies Jul 2014 - Jan 2021
    Leveraging 20 years of experience as a results oriented customer and project delivery professional, I am accountable for all aspects of project execution including talent alignment and product delivery. I believe in positive customer experience and maximizing client satisfaction through high standard of excellence.
  • Idi Billing Solutions
    Senior Project Manager
    Idi Billing Solutions May 2013 - Jul 2014
    Victor, Ny, Us
    View
  • Windstream Communications
    Sr. Director, It Billing
    Windstream Communications Dec 2011 - Aug 2012
    Little Rock, Ar, Us
    Continuation of employment with PAETEC. Responsible for Directing Enterprise, Consumer and CABS Billing Development, Migration and Administration teams. Held responsibility for ensuring invoice accuracy, revenue trending, and revenue assurance.
    View
  • Paetec
    Sr. Director, Billing Development, Strategic Operations And Program Management
    Paetec Jan 2010 - Nov 2011
    • Responsible for 40+ IT billing development, billing migration, mediation, billing administration, and program management teams. • Responsible for invoice quality, revenue assurance and continuous improvements through collaboration with internal and external customers. • Responsible for project management and business analysis functions for larger IT projects impacting several cross-functional business units. • Ensured team goals and objectives were consistent with corporate goals, as well as demonstrating PAETEC core values of caring culture, open communication, personalized solutions, and unmatched service and support.
  • Paetec
    Director, Business Process Management
    Paetec Jul 2006 - Jan 2010
    • Business Process Management Lead during US LEC & McLeod Integration.• Process and Program Lead for OSS & BSS System Migration efforts.• Optimized business processes to improve operational efficiency.• Standardized core process metrics; standardized change management and communications processes. • Collaborated with IT, service delivery, sales, and support management teams to meet strategic corporate objectives. Held responsibility for identifying, prioritizing, project management, scope definition, and business requirement documentation for strategic sales, service delivery, and support initiatives.• Represented service delivery, sales, and NOC and customer care teams during integration and migration.• Collaborated with IT directors and sales leadership in deployment of quoting tool to direct and agent sales teams.
  • Paetec
    Sr. Manager, Customer Care
    Paetec Jun 2004 - Jul 2006
    • Held responsibility for 30+ call center employees in providing invoice, product, account, and services support. Monitored call availability and call quality. Identified and implemented process and system improvements.• Established team goals and objectives consistent with corporate goals and provided monthly reporting metrics.• Served as liaison to network operation center to improve first-call resolution and reduce mean time to repair.

Lisa Chapin Skills

Coaching Program Management Call Center Mpls Managed Services Telecommunications Account Management Vendor Management Sip Trunking Operations Management Unified Communications Team Management Ethernet Data Center Sip Integration Management Strategy Voip Call Centers Telephony Business Process Cross Functional Team Leadership Enterprise Software Leadership Multiprotocol Label Switching Voice Over Ip Contact Centers Session Initiation Protocol

Lisa Chapin Education Details

  • Suny Geneseo
    Suny Geneseo
    Polical Science / Public Adminstration

Frequently Asked Questions about Lisa Chapin

What is Lisa Chapin's role at the current company?

Lisa Chapin's current role is Director at PwC (retired).

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What schools did Lisa Chapin attend?

Lisa Chapin attended Suny Geneseo.

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Lisa Chapin has skills like Coaching, Program Management, Call Center, Mpls, Managed Services, Telecommunications, Account Management, Vendor Management, Sip Trunking, Operations Management, Unified Communications, Team Management.

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