Licia Converse Email & Phone Number

• Manages data and source documentation for nine studies across two disease groups• Extracts clinical research data from electronic medical records and enters information into electronic data capturesystems like Medidata, Redcap, and VeevaVault• Develops source data worksheets specific to each assigned study, keeping track of adverse events andconcomitant medications for each study subject• Creates and maintains a shadow chart for each participant containing vital documentation including informedconsent forms, proof of eligibility criteria, randomization information, protocol deviations, and signed logs• Investigates issues and answers data queries for each study in a timely manner• Works closely with Clinical Coordinators to accommodate requests and address concerns of study monitors duringsite investigation visits• Assures that protocol guidelines are followed in accordance with both internal and external regulations• Creates and maintains relationships with sponsors to ensure their needs are met and their data is correct

▪ Process hundreds of current tax payments daily which may require reviewing incoming bills, identifying and disbursing bills for system input, reviewing reports from mortgage companies to check for missing payments, matching bills to checks, and extracting system data▪ Performing multiple quality checks to ensure we are processing payments correcting ▪ Performing daily quality checks on our outsourcing team to catch errors ▪ Currently a PAL (partners for advanced learning) to help train new team members▪ Assist in supervising a team of 10 people▪ Communicating and collaborating with clients daily to ensure their needs are met and we are meeting their expectations, additionally collaborating to identify areas of improvement ▪ Collaborate daily/weekly with other departments to identify process improvements▪ Utilizes tools to analyze, query, and manipulate data according to defined business procedures ▪ Managing 8 clients

 Prepare and organize study materials, review and understand study protocol to ensure accurate execution of study procedure Recruit and screen study patients, organize efforts and initiatives to attract new patients directly interact with patients in the exam room; obtain informed consent and educate subjects on study procedure Assist as necessary in study methodology Collect and enter study data on electronic capture system and on paper Compile and validate all study data, reconcile study materials Update patient database and research clinic website

Rochester, New York

Processing up to 1000 specimens a day from clinical trials sent from medical sites all over the USentering and verifying patient demographics and test informationquality checking the specimens to ensure the samples are intact, and the specimens have the correct information, and to record any errors on the requisition sheetsPreparation for testing , storage, and disposal of blood and urine specimensData entry to ensure patient demographics match, and to ensure the correct tests are ordered for specimens. I currently use multiple databases such as LabStar and Citrix (Soft lab) to enter and verify patient information and to order lab tests.Consult with Project managers almost daily to verify the specimens are in stability and to ensure the investigation sites are following the proper protocol.Specimen tracking to ensure the specimens are shipped to the correct locations.

 Trained with Dr. Balu, graduate and post doctorate students Contributed to Graduate research projects involving immune tolerance Training involved liposome preparation, and performing phosphate assays Undertook and completed a project involving the Biophysical difference of Phosphatidylserine Took initiative in performing the tasks independently with little outside help Presented this research to UB faculty and students during the annual Pharmacy School poster presentation

Buffalo/Niagara, New York Area

 Supervise four to five IT consultants at any given time Work alongside consultants and other supervisors to provide IT support to the entire UB community of 30,000 students and 6,000 full-time employees as well as Alumni and retirees Day to day activities involve troubleshooting software like Microsoft Office to managing student and faculty account information Managing Remedyforce ticket system with hundreds of tickets Completing Forty or more tickets on any given day Answering phone calls and troubleshooting IT issues over the phone Train new consultants for the job, hands on training, shadowing and answers any questions or concerns

Bachelor'S Degree, Pharmaceutical Sciences

Activities and Societies: pre-pharmacy club

Pharmaceutical Sciences