Customer Success Specialist
Current
Jun 2024 - Present
AeroLeads people directory · profile
Licia Carvalho Email & Phone Number
Customer Success Specialist | Customer Service | Customer Support | Power BI
at
JoVE
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Specialist | Customer Service | Customer Support | Power BI
Location
Jequié, Bahia, Brazil
Company size
Who is Licia Carvalho? Overview
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Quick answer
Licia Carvalho is listed as Customer Success Specialist | Customer Service | Customer Support | Power BI at JoVE, a company with 236 employees, based in Jequié, Bahia, Brazil. AeroLeads shows a matched LinkedIn profile for Licia Carvalho.
Licia Carvalho previously worked as Customer Success Specialist at Jove and Private English Teacher at Autônomo. Licia Carvalho holds Bacharelado, Chemistry from Universidade Estadual Do Sudoeste Da Bahia.
Company email context
Email format at JoVE
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JoVE
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Profile bio
About Licia Carvalho
I am a professional with 7 years of experience in the areas of bilingual communication, teaching, public speaking, people management, customer success and process organization.During my professional experience, I have performed activities such as:- Training and management of pedagogical groups.- Guidance towards results.- Problem-solving.- Empathy and customer guidance.- Analysis of reports and analytical thinking.Main achievements:- As the Pedagogical Coordinator of a language school with over 200 students, I participated in the implementation of a new teaching methodology, being one of the responsible for training and managing the pedagogical staff of the school, with 8 teachers.- I was responsible for retaining the largest number of leads for a language school during the pandemic.- During my time as Chemist Consultant, I generated a 30% increase in sales of essential oil by conducting packaging research and proposing a new packaging.- I was responsible for researching, reporting, organizing, and supervising activities in an essential oil laboratory regarding regulatory issues.I have expertise in the following tools:- Microsoft Excel, Word, and PowerPoint.- Google Workspace.- Trello.- Zoom.I am a native Portuguese speaker, and I have Advanced English proficiency (C1) and Basic proficiency in Spanish.I hold a Bachelor's degree in Chemistry from the Universidade Estadual do Sudoeste da Bahia (UESB), having spent one year studying Environmental Science at The University of Queensland, in Australia.My contact is: tafne.lcarvalho@gmail.com
Current workplace
Licia Carvalho's current company
Company context helps verify the profile and gives searchers a useful next step.
Jove
6 roles
Licia Carvalho work experience
A career timeline built from the work history available for this profile.
Private English Teacher
Autônomo
- I develop and deliver personalized English classes according to the students’ needs.- I help students build confidence in their English-speaking skills, specifically for use in the workplace.- I leverage some sales and marketing skills to promote my English language teaching services.
Feb 2017 - Nov 2024
Chemistry Regulatory Consultant
Essências Da Chapada
- I was responsible for researching, reporting, organizing, and supervising activities in an essential oil laboratory regarding regulatory issues.- Performed requisition purchases for materials.- I generated a 30% increase in sales of essential oil by conducting packaging research and proposing a new packaging.
Feb 2022 - Aug 2023
Esl Teacher
- During those years, I taught English (on site and online) for over 130 students, by applying the course methodology.- Cultivated a welcoming environment for students to thrive.- Conducted performance assessments without compromising students' confidence.- Increased student motivation and client retention.- During the pandemic, utilized various.
Jul 2018 - Jan 2022
Pedagogical Coordinator
As the Pedagogical Coordinator of a language school with over 200 students, I held the following responsibilities:- Developed and implemented effective pedagogical policies and procedures to ensure teaching quality and students' academic success.- Conducted training sessions and participated in the hiring process for new teachers, contributing to the.
Jul 2018 - Jul 2019
English Teacher (Esl)
Connect Idiomas
As an English teacher at Connect Idiomas, my main responsibilities included:- Preparing customized English language lessons and materials tailored to the needs of each class, student, and proficiency level.- Creating progress tests and personalized exercises to assess students' knowledge levels, identify areas of weakness, and develop appropriate teaching.
Jun 2016 - Jul 2018
Team & coworkers
Colleagues at JoVE
Other employees you can reach at jove.com. View company contacts for 236 employees →
RE
Russ Ergood
Colleague at Jove
Greater Phoenix Area, United States
View →
SS
Sourajyoti Singha Roy
Colleague at Jove
Kolkata, West Bengal, India, India
View →
JD
Jack D Sparrow
Colleague at Jove
Bengaluru, Karnataka, India, India
View →
MZ
Minal Zala
Colleague at Jove
Surat, Gujarat, India, India
View →
DA
Dr. Aakriti Pandey
Colleague at Jove
Delhi, India, India
View →
CR
Cruz Ramos
Colleague at Jove
San Diego, California, United States, United States
View →
LN
Lukman N
Colleague at Jove
Makassar, South Sulawesi, Indonesia, Indonesia
View →
DS
Dharmendra Singh Gusain
Colleague at Jove
Greater Delhi Area, India
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MI
Maya Itani
Colleague at Jove
New York, New York, United States, United States
View →
JJ
Jeziel Jove
Colleague at Jove
Indonesia, Indonesia
View →
Russ Ergood
Colleague at Jove
Greater Phoenix Area, United States
View →
SS
Sourajyoti Singha Roy
Colleague at Jove
Kolkata, West Bengal, India, India
View →
JD
Jack D Sparrow
Colleague at Jove
Bengaluru, Karnataka, India, India
View →
MZ
Minal Zala
Colleague at Jove
Surat, Gujarat, India, India
View →
DA
Dr. Aakriti Pandey
Colleague at Jove
Delhi, India, India
View →
CR
Cruz Ramos
Colleague at Jove
San Diego, California, United States, United States
View →
LN
Lukman N
Colleague at Jove
Makassar, South Sulawesi, Indonesia, Indonesia
View →
DS
Dharmendra Singh Gusain
Colleague at Jove
Greater Delhi Area, India
View →
MI
Maya Itani
Colleague at Jove
New York, New York, United States, United States
View →
JJ
Jeziel Jove
Colleague at Jove
Indonesia, Indonesia
View →
2 education records
Licia Carvalho education
Bacharelado, Chemistry
Universidade Estadual Do Sudoeste Da Bahia
Environment
FAQ
Frequently asked questions about Licia Carvalho
Quick answers generated from the profile data available on this page.
What company does Licia Carvalho work for?
Licia Carvalho works for JoVE.
What is Licia Carvalho's role at JoVE?
Licia Carvalho is listed as Customer Success Specialist | Customer Service | Customer Support | Power BI at JoVE.
Where is Licia Carvalho based?
Licia Carvalho is based in Jequié, Bahia, Brazil while working with JoVE.
What companies has Licia Carvalho worked for?
Licia Carvalho has worked for Jove, Autônomo, Essências Da Chapada, Knn Idiomas Brasil, and Connect Idiomas.
Who are Licia Carvalho's colleagues at JoVE?
Licia Carvalho's colleagues at JoVE include Russ Ergood, Sourajyoti Singha Roy, Jack D Sparrow, Minal Zala, and Dr. Aakriti Pandey.
How can I contact Licia Carvalho?
You can use AeroLeads to view verified contact signals for Licia Carvalho at JoVE, including work email, phone, and LinkedIn data when available.
What schools did Licia Carvalho attend?
Licia Carvalho holds Bacharelado, Chemistry from Universidade Estadual Do Sudoeste Da Bahia.
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