Licia Carvalho
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Licia Carvalho Email & Phone Number

Customer Success Specialist | Customer Service | Customer Support | Power BI at JoVE
Location: Jequié, Bahia, Brazil 6 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Role
Customer Success Specialist | Customer Service | Customer Support | Power BI
Location
Jequié, Bahia, Brazil
Company size

Who is Licia Carvalho? Overview

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Licia Carvalho is listed as Customer Success Specialist | Customer Service | Customer Support | Power BI at JoVE, a with 236 employees, based in Jequié, Bahia, Brazil. AeroLeads shows a matched LinkedIn profile for Licia Carvalho.

Licia Carvalho previously worked as Customer Success Specialist at Jove and Private English Teacher at Autônomo. Licia Carvalho holds Bacharelado, Chemistry from Universidade Estadual Do Sudoeste Da Bahia.

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JoVE

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Profile bio

About Licia Carvalho

I am a professional with 7 years of experience in the areas of bilingual communication, teaching, public speaking, people management, customer success and process organization.During my professional experience, I have performed activities such as:- Training and management of pedagogical groups.- Guidance towards results.- Problem-solving.- Empathy and customer guidance.- Analysis of reports and analytical thinking.Main achievements:- As the Pedagogical Coordinator of a language school with over 200 students, I participated in the implementation of a new teaching methodology, being one of the responsible for training and managing the pedagogical staff of the school, with 8 teachers.- I was responsible for retaining the largest number of leads for a language school during the pandemic.- During my time as Chemist Consultant, I generated a 30% increase in sales of essential oil by conducting packaging research and proposing a new packaging.- I was responsible for researching, reporting, organizing, and supervising activities in an essential oil laboratory regarding regulatory issues.I have expertise in the following tools:- Microsoft Excel, Word, and PowerPoint.- Google Workspace.- Trello.- Zoom.I am a native Portuguese speaker, and I have Advanced English proficiency (C1) and Basic proficiency in Spanish.I hold a Bachelor's degree in Chemistry from the Universidade Estadual do Sudoeste da Bahia (UESB), having spent one year studying Environmental Science at The University of Queensland, in Australia.My contact is: tafne.lcarvalho@gmail.com

Current workplace

Licia Carvalho's current company

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JoVE
Jove
Customer Success Specialist | Customer Service | Customer Support | Power BI
cambridge, massachusetts, united states
Website
Employees
236
AeroLeads page
6 roles

Licia Carvalho work experience

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Customer Success Specialist

Current

United States

Jun 2024 - Present

Private English Teacher

Autônomo

- I develop and deliver personalized English classes according to the students’ needs.- I help students build confidence in their English-speaking skills, specifically for use in the workplace.- I leverage some sales and marketing skills to promote my English language teaching services.

Feb 2017 - Nov 2024

Chemistry Regulatory Consultant

Essências Da Chapada

Ibicoara

- I was responsible for researching, reporting, organizing, and supervising activities in an essential oil laboratory regarding regulatory issues.- Performed requisition purchases for materials.- I generated a 30% increase in sales of essential oil by conducting packaging research and proposing a new packaging.

Feb 2022 - Aug 2023

Esl Teacher

Jequié, Bahia, Brasil

- During those years, I taught English (on site and online) for over 130 students, by applying the course methodology.- Cultivated a welcoming environment for students to thrive.- Conducted performance assessments without compromising students' confidence.- Increased student motivation and client retention.- During the pandemic, utilized various communication tools such as WhatsApp, Google Meet, and Zoom, along with presentation software like PowerPoint, and institutional software like Sponte, to deliver online classes and provide students with the best resources to keep them motivated.- I achieved 100% student retention in all 10 classes (35 students) during the move to online learning.

Jul 2018 - Jan 2022

Pedagogical Coordinator

Jequié, Bahia, Brasil

As the Pedagogical Coordinator of a language school with over 200 students, I held the following responsibilities:- Developed and implemented effective pedagogical policies and procedures to ensure teaching quality and students' academic success.- Conducted training sessions and participated in the hiring process for new teachers, contributing to the formation of a qualified team committed to the school's mission. During my tenure, I recruited and trained four new teachers.- Implemented the educational software Sponte, recommended by the franchise, which managed student enrollment, attendance, learning progress, grades, and analyses. Utilizing these data, I monitored each student's performance and attendance, identifying and addressing potential behavioral issues or learning difficulties.- Reviewed data analysis reports generated by Sponte and recommended actions to improve students' academic performance, increase attendance, and enhance the learning process.- Collaborated with the sales and pedagogical teams, utilizing student reports to manage classes effectively and increase student retention at the school.- Organized and facilitated weekly meetings with teachers, providing training sessions and discussing feedback to continuously enhance the teaching process.- Ensured efficient communication between teachers and students' parents, guaranteeing the effective transmission of relevant information.

Jul 2018 - Jul 2019

English Teacher (Esl)

Connect Idiomas

Jequié, Bahia, Brasil

As an English teacher at Connect Idiomas, my main responsibilities included:- Preparing customized English language lessons and materials tailored to the needs of each class, student, and proficiency level.- Creating progress tests and personalized exercises to assess students' knowledge levels, identify areas of weakness, and develop appropriate teaching strategies.- Providing individualized feedback and guidance to students and/or parents.- Sole instructor authorized to teach Academic English, Business English, and TOEFL preparation courses.

Jun 2016 - Jul 2018
Team & coworkers

Colleagues at JoVE

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2 education records

Licia Carvalho education

Bacharelado, Chemistry

Universidade Estadual Do Sudoeste Da Bahia
FAQ

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What company does Licia Carvalho work for?

Licia Carvalho works for JoVE.

What is Licia Carvalho's role at JoVE?

Licia Carvalho is listed as Customer Success Specialist | Customer Service | Customer Support | Power BI at JoVE.

Where is Licia Carvalho based?

Licia Carvalho is based in Jequié, Bahia, Brazil while working with JoVE.

What companies has Licia Carvalho worked for?

Licia Carvalho has worked for Jove, Autônomo, Essências Da Chapada, Knn Idiomas Brasil, and Connect Idiomas.

Who are Licia Carvalho's colleagues at JoVE?

Licia Carvalho's colleagues at JoVE include Komal Padhariya, Ph.D., Giulia Bolasco, Phd, Pharmad, Balamurugan Kuppan, Nuria Benito Frias, and Akshit Sharma.

How can I contact Licia Carvalho?

You can use AeroLeads to view verified contact signals for Licia Carvalho at JoVE, including work email, phone, and LinkedIn data when available.

What schools did Licia Carvalho attend?

Licia Carvalho holds Bacharelado, Chemistry from Universidade Estadual Do Sudoeste Da Bahia.

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