Vice President Customer Service Operations
Current
Jun 2022 - Present
AeroLeads people directory · profile
Jose A Ortiz Email & Phone Number
Vice President Customer Service Operations
at
Charter Communications
1 work email found
@charter.com
1 phone found area 703
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President Customer Service Operations
Location
San Juan, Texas, United States
Who is Jose A Ortiz? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jose A Ortiz is listed as Vice President Customer Service Operations at Charter Communications, based in San Juan, Texas, United States. AeroLeads shows a work email signal at charter.com, phone signal with area code 703, and a matched LinkedIn profile for Jose A Ortiz.
Jose A Ortiz previously worked as Director Customer Operations at Charter Communications and Director of Operations at Charter Communications. Jose A Ortiz holds Bachelor Of Business Administration (Bba), Business Administration, Management And Operations from Iies.
Company email context
Email format at Charter Communications
This section adds company-level context without repeating Jose A Ortiz's masked contact details.
jortiz@charter.com
76% confidence
AeroLeads found 1 current-domain work email signal for Jose A Ortiz. Compare company email patterns before reaching out.
Profile bio
About Jose A Ortiz
An experienced business leader, who has an open, honest and direct style of running things. Having developed interpersonal, motivational and influencing skill, and who is not frightened to take the initiative. Self-driven leader who takes pride in leading the team from the front with a 'hands-on' approach. Proven experience in a call center operational line of business with over 17 years of management background. Proven to be high achiever who has a successful record of delivering results and exceeding targets in any setting as well as an ability to create business processes paramount to driving performance improvement.
Listed skills include Call Centers, Leadership, Team Building, Training, and 79 others.
Current workplace
Jose A Ortiz's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Jose A Ortiz work experience
A career timeline built from the work history available for this profile.
Director Customer Operations
Future Leadership ProgramRSC Dispatch 02/21 - PresentOversee the Regional Support Center activities and Partnered with department leaders and ensure adherence to all department processes, policies, and procedures. At the same time, maintaining and effective communication between cross-functional teams within the organization and Charter customers. Responsible for working with Quota and routing managers and assist with the transition between two different lines of business.Field Operations 08/20 - 01/21Oversee front line field operations and responsible for providing a clear direction and leadership to supervisors and technicians. Lead through different processes, system integrity, operations of installations, customer service and maintenance support. Also coordinated in partnership with Construction, Dispatch, Warehouse and Care Operations to ensure optimal customer experience. Operational Readiness 01/20 - 07/20Responsible for coordinating and managing initiatives roll outs. Overseeing project process design and client/stakeholder communications. Leader who is embedded in operations to ensure that all facets of implementation, client support, training and technical support are vetted and in place to support front line teams. Also coordinated in partnership of team managers to ensure functional stakeholders in different operational unites.
Jan 2020 - Jun 2022
Director Of Operations
Responsible for the overall process effectiveness, productivity attainment and site initiatives. Actively supporting all efforts to simplify and enhance our customer’s experience. Main focus on providing support on all operational objectives by analyzing operational performance data as well as developing action plans for the site.
Aug 2017 - Jan 2020
Customer Service Manager
Responsible for strategic planning, development, staffing, and site start up. Managed and coordinated action plans for daily operations, established work priorities and ensure customer inquiries are handled effectively while meeting site productivity and quality goals. Direct project management efforts in support of the site planning, designed and established a positive, energetic and empowered environment.
Mar 2017 - Aug 2017
Call Center Operations Manager
Responsible for planning and executing daily operational activities for the site; Inspired a positive environment and performance driven unit, maintaining a team of 8 supervisors up to 100 CSRs highly ranked for over 5 months in a row. Monitored site compliance and conducted security and compliance audits. Responsible for creating policy and procedures, report and correct any possible compliance violations.
Oct 2015 - Mar 2017
Call Center Operations Manager
Aug 2013 - Oct 2015
Supervisor
Convergys
Nov 2007 - Dec 2012
1 education record
Jose A Ortiz education
-
Iies
FAQ
Frequently asked questions about Jose A Ortiz
Quick answers generated from the profile data available on this page.
What company does Jose A Ortiz work for?
Jose A Ortiz works for Charter Communications.
What is Jose A Ortiz's role at Charter Communications?
Jose A Ortiz is listed as Vice President Customer Service Operations at Charter Communications.
What is Jose A Ortiz's email address?
AeroLeads has found 1 work email signal at @charter.com for Jose A Ortiz at Charter Communications.
What is Jose A Ortiz's phone number?
AeroLeads has found 1 phone signal(s) with area code 703 for Jose A Ortiz at Charter Communications.
Where is Jose A Ortiz based?
Jose A Ortiz is based in San Juan, Texas, United States while working with Charter Communications.
What companies has Jose A Ortiz worked for?
Jose A Ortiz has worked for Charter Communications, Maximus, and Convergys.
How can I contact Jose A Ortiz?
You can use AeroLeads to view verified contact signals for Jose A Ortiz at Charter Communications, including work email, phone, and LinkedIn data when available.
What schools did Jose A Ortiz attend?
Jose A Ortiz holds Bachelor Of Business Administration (Bba), Business Administration, Management And Operations from Iies.
What skills is Jose A Ortiz known for?
Jose A Ortiz is listed with skills including Call Centers, Leadership, Team Building, Training, Management, Customer Service, Performance Management, and Team Leadership.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial