• Documented a series of use case scenarios for a Toronto Hydro dashboard outlining and reporting all possible use cases and their corresponding actual versus intended results• Collaborated in the development of Toronto Hydro and Swiss Avenue Partners dashboards mainly providing necessary enchantments and quality assurance in accordance with writing proper functional and business requirement documentations • Written five instructional blog articles at www.davidlai101.com/blog containing solutions and workarounds to user encountered problems with SAP Business Objects Information Design Tool, Design Studio, Dashboards and Web Intelligence software• Implemented and written a beginner’s setup guide for a Business Objects environment with client machines and a server that authorized certain Windows Active Directory logins to single sign on to Business Objects• Used VBA to developed an Excel program including a simple user interface to allow exporting of multiple Excel spreadsheet data into properly formatted XML files that were integrated within a dynamic dashboard to meet the client functional specifications

• Utilize powerful analytical abilities to guide varying student learning types through high-difficulty concepts, and to investigate errors in complex, multi-step math problems • Employ strong teamwork skills in a fast-paced and demanding work environment, in order to coordinate the completion of various tasks and to achieve maximum efficiency within limited class time

• Managing correctness of marked homework and tutor schedules autonomously by maintaining a comprehensive database, and consistently communicating with other tutors for replacement in tutor absences• Preparing exceptional training sessions with new tutors to evaluate their mathematical proficiency and to ensure proper teaching techniques are being enforced and will be used accordingly

• Contributed to the success of the overall camp by successfully preparing weekly games, innovative arts and craft lessons and also reinforcing Math and English skills taught at school with other leaders• Initiated and directed concerns to parents about child’s behaviour in a polite and professional manner