Customer Services Specialist
Current
Apr 2022 - Present
AeroLeads people directory · profile
Lidia Bartolucci Email & Phone Number
Customer Operation Specialist presso ITA Airways
at
ITA Airways
1 work email found
@alitalia.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Operation Specialist presso ITA Airways
Location
Rome, Latium, Italy
Who is Lidia Bartolucci? Overview
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Quick answer
Lidia Bartolucci is listed as Customer Operation Specialist presso ITA Airways at ITA Airways, based in Rome, Latium, Italy. AeroLeads shows a work email signal at alitalia.com and a matched LinkedIn profile for Lidia Bartolucci.
Lidia Bartolucci previously worked as Customer Services Specialist at Ita Airways and impiegato ground operation aeroporto Fiumicino at Alitalia Società Aerea Italiana S.P.A.. Lidia Bartolucci studied at Diploma Di Operatore Turistico - Secondary School Diploma For Trade And Tourism.
Company email context
Email format at ITA Airways
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{first}.{last}@alitalia.com
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Profile bio
About Lidia Bartolucci
I consider myself serious, confident, determined, self motivated and ambitious. I'm also flexible and capable to adapt to different situations. My ideal environment to work in is certainly international. Thanks to my past professional experiences I heightened teamwork and analytics capabilities.I love travelling, cooking for friends and outdoor activities.
Listed skills include Amadeus, Microsoft Office, Customer Service, Air Transportation, and 1 others.
Current workplace
Lidia Bartolucci's current company
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7 roles · 31 years
Lidia Bartolucci work experience
A career timeline built from the work history available for this profile.
Impiegato Ground Operation Aeroporto Fiumicino
Dec 2015 - May 2024
Ticketing And Fare System Technician
- Member of the IET Team, specialist in Interline Electronic Ticketing implementation with other airline companies.Organization and coordination of the entire process (interaction and conference calls with partner carrier,GDSs, Alitalia IT and Commercial Agreement Departments -test phase scheduling-analysis of business requirements -performing tests and result evaluation - cut-over - go live - communication).- Team Member of Linkage Project for the migration from ARCO (Alitalia system) to AMADEUS (new host sytem). Development, schedule, execution and anlysis of technical and functional test cases on Ticketing and Fares issues. Reporting. Ensure migration progress within the required schedule to guarantee Alitalia expectations and Amadeus procedures.
2012 - Nov 2014
Analyst And Technician Global Distribution System Efficiency - Distribution
Alitalia Compagnia Aerea Italiana Spa
Within Distribution Department, involved in the new Team GDS Efficiency start up with goal to decrease the cost of distribution by researching new solutions, monitoring and improving Travel Agents performances in GDS usage. Organization and presentation of workshops on Alitalia Reservation&Ticketing procedures in favor of Alitalia sale agents and a selection of Travel Agents.Processing and analysis of commercial data, targets and KPI monitoring.Handling Debit Memo procedure via BspLink for the Italian Travel Agents malpractices.
Aug 2009 - Nov 2012
Customer Service Supervisor
Daily management of staff (team up to 80 agents) with ability to operate effectively in fast-moving and rapidly changing matrix environments.Gained experience in training and motivting employees, staff assessment, personnel evaluation and management.Accrued competence to coordinate and prioritize Front Line activities (inbound and outbound calls, Client problem-solving in real time, Reservation and Ticketing procedures, Fare quotation issues) andBack Line activities (Help Desk Trade, Manage of award and paying ticketing, Fare Construction Unit, managing of top clients claims).Management of the Millemiglia program activities. Use of CLS and CRM.Provide end-of-day ticketing reporting. Ensured key relations with other Alitalia business areas ( Sales, Marketing, Training, Revenue Management, Airport station managers).
Oct 2003 - Aug 2009
Analyst Groups Department
In-house sales agent with focusing on the travel agents of North Est Italy. Excellent practice in commercial evaluation and mediation to negotiate, with Revenue Management, the best quotation of space/fare for group reservations.Operative assistance for group reservation and ticketing procedures.Planning and realizing of the Group Service Agent Manual.Ad hoc data reporting.
1998 - 2003
~5 yrs
Call Center Sale
Reservation agent for domestic and international Alitalia network.Member of special team dedicated to frequent flyer passengers and top clients.
1996 - 1998
~2 yrs
3 education records
Lidia Bartolucci education
Education record
Diploma Di Operatore Turistico - Secondary School Diploma For Trade And Tourism
B2
Private English Course At Alpha College In Dublin
B1
Private English Course At Montagna English Tutor In Bournemouth
FAQ
Frequently asked questions about Lidia Bartolucci
Quick answers generated from the profile data available on this page.
What company does Lidia Bartolucci work for?
Lidia Bartolucci works for ITA Airways.
What is Lidia Bartolucci's role at ITA Airways?
Lidia Bartolucci is listed as Customer Operation Specialist presso ITA Airways at ITA Airways.
What is Lidia Bartolucci's email address?
AeroLeads has found 1 work email signal at @alitalia.com for Lidia Bartolucci at ITA Airways.
Where is Lidia Bartolucci based?
Lidia Bartolucci is based in Rome, Latium, Italy while working with ITA Airways.
What companies has Lidia Bartolucci worked for?
Lidia Bartolucci has worked for Ita Airways, Alitalia Società Aerea Italiana S.P.A., and Alitalia Compagnia Aerea Italiana Spa.
How can I contact Lidia Bartolucci?
You can use AeroLeads to view verified contact signals for Lidia Bartolucci at ITA Airways, including work email, phone, and LinkedIn data when available.
What schools did Lidia Bartolucci attend?
Lidia Bartolucci studied at Diploma Di Operatore Turistico - Secondary School Diploma For Trade And Tourism.
What skills is Lidia Bartolucci known for?
Lidia Bartolucci is listed with skills including Amadeus, Microsoft Office, Customer Service, Air Transportation, and Ticketing And Fares.
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