Lidia Pascal Email & Phone Number

Romania

Romania

Coordinating a small Global team, from around the world, of 9 Scripting and Project Management Support Specialists. Our team is the subject matter expert on tools, products and processes and covers several support areas of the company:- Helpdesk Support (using Service Now)- Owning the Global Ops Processes and representing the Ops teams as a Stakeholder for.

Project development:-facilitate the collaboration between the Development team and the Stakeholders to translate business requirements into detailed features.-Mitigate risks and adjust plans accordingly.Designing documentation:-creating and updating Production processes.-manage official communications for platform issues and recommend actions.Platform.

Brasov County, Romania

Time Management Expert: By managing multiple projects at the same time, each project in a different stage. Good Planner and problem solver: by managing end-to-end processes, including defining project plans, timings, costs, scoping, implementation, analysis, action planning.Great communication skills: by acting as an interface between the clients and the.

Brasov County, Romania

The main focus was to promote the products and services of the company and to constantly increase the customer portfolio and therefore reach the sales goals. Responsible for training the new team members and for supervising the team in the sale process.

Brasov County, Romania

Provided customer support through personalized and efficient communication. Identified the best solution for troubleshooting and seized opportunities to sell new services and reward the customer’s loyalty.