My passion is customer success. Whether that customer is one person, such as an executive responsible for running a large company, or the many customers of such a company, I ensure that their expectations are not only met, but exceeded.In late 2012 I took a year-long career break to travel around the world and explore countries that I would otherwise not have a chance to visit. Immediately before this, I was the Spa Manager at a 5-star hotel in Ireland, where I oversaw all aspects of managing the business: customer service, finances, operations, marketing, sales, and human resources. Under my leadership, I successfully turned the spa from a loss-making unit of the hotel into a profitable one.I currently work as the Managing Director at Ponderosa Tree Service in Berkeley where I perform a wide range of duties such as customer service; pricing, scheduling and invoicing jobs; payroll; and marketing. I am constantly seeking ways to improve how we run the business, how we can provide better service to our current clients, and how we can effectively market to our potential customers. I have a Bachelor’s Degree in Engineering, a Master’s in Linguistics, and prior to my managerial experience I have also worked as a Civil Engineer, a Quality Engineer in the manufacturing industry and a freelance translator of technical documents. I’m highly motivated, I'm organized in how I approach problems, and my background working in such diverse roles has given me a broad range of experiences to draw on to solve those problems.