Lidia R Email and Phone Number

I returned to Pumphrey's Coffee part time upon starting university, after having worked there full time previously.• Customer service: Responsible for general customer support, complaint management and giving advice and recommendations on products by ensuring my personal product knowledge was consistently up to date.• Attention to detail: Serving a range of beverages to a high standard set out by the company, preserved the condition and functionality of the coffee machines and other bar equipment by making sure everything was cleaned and maintained daily.

• Customer service: I created a culture of collaboration and communication with customers. This allowed interaction to be tailored and attained the maximum comprehension.• Excel record keeping & tracking responses: I handled a large amount of confidential customer information and ensured sensitive data was securely and efficiently stored on the windows platform. I utilised the inhouse system methodically and enhanced my excel skills needed to handle the data. I also used this to track and monitor the responses from lenders.• Problem solving: By investigating client queries and issues, I initiated action that was appropriate and undertook admin roles to ensure all enquiries were dealt with appropriately.• Reliability: Often facilitated the unimpeded workflow of operations by easing the workload of colleagues by taking on additional responsibilities, demonstrating willingness to go the extra mile in the business’ best interests.• Working under pressure: ensured strict deadlines were adhered to which had been set out by the Financial Conduct Authority. I successfully submitted large spreadsheet files of sensitive customer data to different lenders by the set out deadlines – failing to do this would have been detrimental to thousands of individual customers’ claims.

• Sales: maintained working knowledge of company products and services in order to be able to give customers detailed information, generate greater interest and subsequently close more sales. Followed the company's strict sales process which involved building strong rapport in order to identify sales opportunities.• Customer service: responsible for general customer support and complaint management, had multiple instances of customers contacting management to report positively on the service they had received from myself.• Administration & attention to detail: completing credit checks and ensuring necessary contract paperwork was filled out correctly, assisted management with back office operations such as checking contracts, arranging for phones to be sent for repair, liaising with IT services to resolve issues and cashing up tills.

• Customer service: Responsible for general customer support, complaint management and giving advice and recommendations on products by ensuring my personal product knowledge was consistently up to date.• Attention to detail: Serving a range of beverages to a high standard set out by the company, preserved the condition and functionality of the coffee machines and other bar equipment by making sure everything was cleaned and maintained daily.• Creativity: Redesigned the shop's menu and product list and ensured they were kept up to date, held shared responsibility in keeping the shop's Instagram page active with at least one post per day.• Administration: Assisted with occasional back-office jobs such as cashing up at the end of the day and stock checks/orders.