Responsible for:- customer relationship;- project planning and managing deadlines;- allocation of appropriate resources according to project requirements;- cost management;- handling feedback and implementation of alterations

As Process Consultant (core activity):- Create and manage process documentation (Flowcharts, High Level/Mid Level/Desk Level procedures) within Global Repository Tools.- Provide support and guidance to Execution teams in ensuring process documentation is effective and up to date.As Business Analyst (special project ):Responsible for Metrics & Reporting within Enablement & Adoption squad on Salesforce implementation for SaaS sales team.- Drive continuous improvement of Adoption dashboard- Create and distribute seller adoption reports- Enable self-service / standard reporting where possible- Create any ad-hoc reports as needed

- Sales Support - order, inventory & contract management, working mainly with legacy systems - dispute resolution & billing adjustments - business controls compliance - went through several organizations (HW, SW and Maintenance, US & Canada), handling complex and demanding accounts - focus on Business Metrics, Process documentation and improvement.

SAP (SD) Help Desk Level 1 Analyst, responsible for:- user support- system error analysis- data transfer monitoring - materials management

- Sales Support - order management, working with both legacy systems and SAP - dispute resolution & billing adjustments - business controls compliance - handled complex and demanding accounts - focus on Process improvement.