● Managed incoming calls from clients, providing prompt and professional responses to inquiries and concerns.● Assisted recruiters throughout the recruitment process, including sourcing candidates, scheduling interviews, and coordinating hiring logistics.● Handled filing tasks and follow-ups to ensure organized documentation and efficient workflow management.● Reviewed incoming job applications, prioritizing and setting up follow-up actions for qualified candidates.

● Handled extensive incoming and outgoing calls to facilitate seamless communication between prescribers, physicians' offices, pharmacists, and members.● Evaluated and authorized prior authorization pharmacy requests using client clinical criteria, ensuring appropriateness of medications.● Communicated prior authorization criteria, pharmacy benefit coverage, and formulary alternatives to healthcare professionals and providers.● Escalated requests to pharmacists for extensive clinical review or denial, ensuring thorough evaluation.● Conducted research, resolved inquiries, and documented physician or client grievances, providing timely and accurate verbal or written responses.● Assisted members and providers with complaint resolution and explanation of plan benefits, demonstrating a commitment to customer satisfaction and quality service delivery.

● Led creative design initiatives for hair accessories and jewelry, ensuring alignment with market trends and customer preferences.● Developed and implemented a strategic pricing model, resulting in increased sales and revenue generation.● Managed all aspects of travel arrangements and client communications, facilitating efficient business operations.● Expanded sales and distribution channels by establishing relationships with businesses nationwide.● Conducted face-to-face sales meetings, effectively showcasing product features and benefits to potential clients.● Fostered global partnerships and facilitated market expansion through international networking efforts.