Lidia Kubara Email & Phone Number

Wrocław, PL

• Serve a point of contact for the business
• Manage and maintain relationships with customers and stakeholders
• Accountable to KPI and Metrics that includes things such as Net Promoter Score (NPS)
• Ensure that the Team works based on ITIL
• Ensure that escalations are dealt with
• Ensure Root Cause Analysis (RCA) is continually happening for both Technical and Business incidents to avoid them happening in the future

• Building and maintaining very good and long-lasting customer relationships
• Responsibility for 1st, 2nd level and 3rd level support
• Managing the delivery team (30+)
• Ensure that the team works based on ITIL best practices
• Manage incidents, ensure the transition from Incident to Problem Management phase​
• Responsibility for Change Management​

• Building the transition team
• Planning and conducting the knowledge transfer from the customers support team to the delivery team
• Design and implement the service processes
• Coordination and management the transition project team members
• Providing regular updates on the transition status and progress to the relevant stakeholders and conduct regular reviews with the client
• Identify and address transition issues and risks

• Daily management of the 20+ consultants logistics team
• Hiring and staffing
• Coaching and developing employees
• Conducting timely performance evaluations
• Translating corporate goals into functional and individual goals
• Monitoring performance and initiating action to strengthen results

Application Management ServicesLogistics with focus on MMTeam leadership

Application Management ServicesLogistics with focus on MMIndustry experience: Automotive, Manufacturing

Implementation of MMSAP MM lead consultantIndustry experience: Manufacturing, Automotive

Wrocław Area, Poland

Master'S Degree, Computer Science

International Deliveries Chains Logistics