- Support all customer issues and effective resolution by training and engaging the sales team. - Responsible for digital marketing, collecting data, and social media performance. - Analyse and generate insights on direct competitors' social media.- Seek additional opportunities in every interaction with customers to offer them a complete service end to end.

- Responsible for building strong and lasting relationships with customers, aiming on gaining an understanding of their business, service needs, and drivers of success.- Take full responsibility and end-to-end ownership of customer shipments.- Communicate with customers regularly and proactively regarding order status and orders updates to ensure a world class customer experience. - Update daily international e-commerce and provide the orders to warehouse (Miami, US). - Execute and represent the company in international fairs, such as National Hardware Show (Las Vegas) prospecting new clients e suppliers.

- Responsible for hiring, and onboarding new employees. - Design the event schedule according to the client’s needs.- Interface with customers and staff and coordinate the team during the events.- Update information on MYOB for payments and budget control.- Provide pre-and post-sales support to external and internal customers in regard to pricing, availability, and general information.

- Be an internal advocate to clients making sure of the availability of the products at the agreed time.- Daily follow-up with the production team to check the availability of out-of-stock items. - Resolve order issues related to inventory availability aiming on-time-delivery and customer satisfaction- Measure daily, weekly, and monthly the KPIs of the S&OP areas. - Ensure the transfer of available items to our distribution center ASAP.

- Act as a primary point of contact for new customers and communicate proactively to keep customers informed of all AmCham facilities.- Maintain an excellent relationship with customers, always focused on their needs.- Guarantee the delivery of service level agreements to our customers;- Support commercial area, sending new prospects.