Officiated top-level youth matches, adhering to the highest standards of fairness andprofessionalism.Coordinated school leagues, scheduling referees, and managing complex schedules.Trained and mentored new referees, sharing knowledge and experience to improve theirofficiating skills.

Led frontline sales, managed teams, and supervised staff. Developed sales strategies and maintained long-term relationships with business and private clients. Planned and executed private catering events in New York and Israel.

Generated hot and cold leads, conducted telephone sales, and produced high-quality, original content. Managed content and social media operations to increase follower engagement. Developed marketing strategies and set up a professional videocontent studio.

Sales and Customer Service Representative: Sold company products in stores and via callcenters, meeting personal sales targets. Increased sales through upselling techniques tailored tocustomer needs. Provided professional and personalized service by offering tailored solutions forcustomer requests.Digital Department: Supported the creation of Nespresso’s new WhatsApp customer serviceplatform (UX design) and managed daily operations. Earned “Employee of the Month” in 2022for contributions to system implementation and service enhancement.Senior Sales and Customer Service Team: Led the call center team during shifts, ensuringsmooth operations and high performance. Handled complex customer issues, secured specialapprovals, and ensured customer retention. Provided continuous coaching to sales representatives,helping them meet monthly targets. Developed and implemented training programs for new hiresand monitored service quality.

Managed daily operations, including waitstaff and bar employees. Designed and improved theretail space layout to enhance customer experience. Implemented operational procedures toimprove efficiency. Trained sales teams across various departments, primarily in the patisseriedepartment.