Dynamic and results-driven professional with over a decade of diverse experience in digital sales,marketing, customer service, and operations management. Proven track record in leading teams,developing strategic initiatives, and enhancing customer experiences across various industries. Adept atgenerating leads, managing social media, and producing high-quality content. Highly skilled in projectmanagement, training, and mentoring, with a strong commitment to excellence and continuousimprovement. Fluent in Hebrew and English, with advanced technical proficiency in Adobe software,SAP systems, and website-building platforms.
Israeli Handball Referees Association
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Senior Handball RefereeIsraeli Handball Referees Association Apr 2012 - PresentIsraelOfficiated top-level youth matches, adhering to the highest standards of fairness andprofessionalism.Coordinated school leagues, scheduling referees, and managing complex schedules.Trained and mentored new referees, sharing knowledge and experience to improve theirofficiating skills.
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Partner In A Café (Franchise)Biscotti Apr 2023 - Aug 2024Rosh Haayin, Center District, IsraelLed frontline sales, managed teams, and supervised staff. Developed sales strategies and maintained long-term relationships with business and private clients. Planned and executed private catering events in New York and Israel.
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Internet Marketing ManagerVision Digital Jun 2022 - May 2023Netanya, Center District, IsraelGenerated hot and cold leads, conducted telephone sales, and produced high-quality, original content. Managed content and social media operations to increase follower engagement. Developed marketing strategies and set up a professional videocontent studio.
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Senior Sales And Customer Service TeamNespresso Dec 2020 - Jun 2022Petah Tikva, Center District, IsraelSales and Customer Service Representative: Sold company products in stores and via callcenters, meeting personal sales targets. Increased sales through upselling techniques tailored tocustomer needs. Provided professional and personalized service by offering tailored solutions forcustomer requests.Digital Department: Supported the creation of Nespresso’s new WhatsApp customer serviceplatform (UX design) and managed daily operations. Earned “Employee of the Month” in 2022for contributions to system implementation and service enhancement.Senior Sales and Customer Service Team: Led the call center team during shifts, ensuringsmooth operations and high performance. Handled complex customer issues, secured specialapprovals, and ensured customer retention. Provided continuous coaching to sales representatives,helping them meet monthly targets. Developed and implemented training programs for new hiresand monitored service quality.
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Operations ManagerBiscotti Mar 2015 - Dec 2020Petah Tikva, Center District, IsraelManaged daily operations, including waitstaff and bar employees. Designed and improved theretail space layout to enhance customer experience. Implemented operational procedures toimprove efficiency. Trained sales teams across various departments, primarily in the patisseriedepartment.
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Sales RepresentativeJames Richardson Group Jul 2012 - Apr 2013Lod, Center District, Israel
Lidor Mualem Education Details
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Restaurant Management Certificate -
SchoolinerBasic Website Building -
Anglo SaxonReal Estate
Frequently Asked Questions about Lidor Mualem
What company does Lidor Mualem work for?
Lidor Mualem works for Israeli Handball Referees Association
What is Lidor Mualem's role at the current company?
Lidor Mualem's current role is Digital Sales and Marketing.
What schools did Lidor Mualem attend?
Lidor Mualem attended Shenkar - Engineering. Design. Art., Schooliner, Bar-Ilan University, Anglo Saxon.
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