Liduvina Rodriguez Pelayo Email & Phone Number

Leading the collections organization in Klar a neobank by creating strategies to achieve our key performance indicators, implementation and improvement of processes and developing our workforce for exceptional results.

Salt Lake County, Utah, United States

In charge of the project of reallocating an office of credit and collections for costimprovements from Utah to Guadalajara Mexico. Worked on the hiring of thenew team, knowledge transfer, goals setting and stabilization of the project.Besides working on systems migration of the team to asingle system to be used as the main credit and collections tool WW.

Guadalajara Area, Mexico

In charge to create strategies and achieve our key performance indicators, internal and external escalations, forecast of our unit in a monthly basis, presentthe results to the upper management worldwide, interviewing possiblecandidates for the organization, host and plan staff meetings, negotiate withdifficult customers, request accruals and deferrals to finances VPs, create a goodwork environment for my team, keep challenging and inspire them to constantlyimprove their metrics and to develop my workforce in their particular strengths.

Guadalajara Area, Mexico

We are responsible for the recognition of receivables for the Softwarearea in the United States and Canada.

Guadalajara Area, Mexico

Responsible for the compliance results inour internal and external audits for a North America team in the Credit andCollections department at HPE. Make we sure that we would pass theexternal audits (SOX) performing internal audits to eliminate any process thatwere out of compliance. Also in charge of sharing the best practices withinthe teams.and enrolled in the Knowledge Consultant team, providingtraining to new hires and implementing and testing new processes.

Zapopan Y Alrededores, México

Currently enrolled as Collections Analyst II, on this position I’ve been handling portfolios with USA based accounts denominated “Mid-Tier” due to the purchasing trend. Under this role I have developed negotiation skills with the customers to enhance the relationship with our valuable partners. This among the decision making activities and the performing analysis to create accurate strategies to achieve our collection goals through the dunning process.

Greater New York City Area

Won the only spot for an internship at Lloyds Private Banking in New York in the area of discretionary products. Managing a product called LAM (Lloyds Active Manager) with five risk profiles composed of professionally selected mutual funds. The activities within the practice included conducting transactions, calculation of returns, customer reports and presentations, analysis and selection of funds among other essential activities.

Greater New York City Area

Internship at Lloyds Private Banking in New York in the area of discretionary products. Managing a product called LAM (Lloyds Active Manager) with five risk profiles composed of professionally selected mutual funds. The activities within the practice included conducting transactions, calculation of returns, customer reports and presentations, analysis and selection of funds among other essential activities.