Lidwine Do Huu Email & Phone Number

Bruxelles, Région De Bruxelles-Capitale, Belgique

Région De Bruxelles, Belgique

Bruxelles

Team leader Software design & deliveryFednot offers a variety of ICT products designed to help the notaries and their coworkers in their daily duties at the service of the citizens.As Team leader Software design & delivery for Fednot, I am in charge of one of the Software Delivery teams, the Deed Preparation team.I am responsible with my team for the software development side of the set of products specialised in easing the tasks of the notaries and their coworkers with their duty of deeds preparation and the maintenance of some authentic sources:- planning of development sprints and functional analysis- coordination of maintenance and third line of support- daily follow up - SCRUM Master- global project management- coordination with FedICT, and other institutional partners.As Team leader I also take care of the people management of the Deed Preparation team.

Brussels Area, Belgium

Functional analystThe Functional analyst is the bridge between the customer representative and the development team.As such, the Functional analyst acts as facilitator of the development process of Fednot ICT products relying on the skills of both a IT Functional Analyst and a IT Tester with a hint of business analysis in order to:- ensure business requirements are respected- take in charge the functional design- write acceptance criteria validation - prepare and execute validation and quality tests.

Brussels Area, Belgium

Fednot Service Desk Team’s mission is to provide notaries and their co-workers with the necessary support to use Fednot ICT applications and so help them in their daily duties at the service of the citizens.It is also the Service Desk responsibility to report and escalate incidents in order to induce proactive actions to avoid incidents in the future.

The Service Desk Agent is the first point of contact for internal users of the Euroclear group. The tasks include:- Handling the intakes of all incidents reported to the service desk.- Logging and documenting all the incoming events and dispatching them appropriately.- Analyzing the technical details of the user’s request and searching for answers in the shortest timeframe possible.- Following up on incidents that are escalated and keeping users informed.Shift Leader role consists in:- Producing the daily capacity management in collaboration with the Team Leader (monitoring and adjusting the daily planning according the volumes, proposing solutions for unforeseen absences, reporting on TIP progression).- Hosting and animating the daily brief sessions with the Team Leader.- Acting as the first incident escalation point for end-users and support teams.- Managing the P1-P2 tickets handover to the PMC Shift Leader and following-up on general incidents with him.

Translation Project Manager and Sales support Executive for Telelingua International (Brussels)- Responsible for coordinating and managing technical translation projects. - On-going contacts with our clients and translators all around the world (telephone and e-mail). - Management of the projects from the beginning to the final delivery: translation request analysis, briefing to translators and DTP office, coordination of information during the project, coordination with our Quality Control department, conformity check before delivery, planning management, administrative follow-up, end-project feedback with customer to adapt processes, …

IT Wan-Network analyst support Tier 2 for AT&T EMEA strategic customers (centre based in Brussels)- Investigating, identifying and solving problems efficiently, as well as providing the support to the end-users on network hardware items and specific software troubleshooting.- Being the interface between the customers and relevant support groups for more administrative issues

Master, Master In Business Management

Master, Translation English – Spanish