Paul L. Email & Phone Number

Parlin, 32, Us

CuraCall provides multi-lingual, compassionate, efficient, HIPAA compliant answering services, exclusively to the home care industry. CuraCall is not just in answering service but rather a partner for continual 24/7 patient care, providing accurate and compassionate around-the-clock call processing and dispatching ensuring the confines of HIPAA guidelines.CuraCall Home Care Answering Service connects patients and Home Health Providers through standard and customized communication solutions that enhance patient access and improve patient and provider satisfaction, making these services essential to every organization. Many telephone answering services cater to a large group of industries and although successful, as they continue to grow, managing the different verticals becomes difficult. Each company has their own subset of ideals and way to run their businesses. Each business industry has different needs. Each business entity has ways they wish to have their calls answered. Specializing in the home health industry, the quality of services at CuraCall continues to increase as the company continues to grow. By partnering with CuraCall you can be assured that your patients’ privacy is our top concern.

Parlin, 32, Us

Home Health Connected is a growing community exclusively for home health leaders, operational, business development, clinical, and quality control teams to connect, collaborate and create. The network encourages contribution of ideas to address and discuss operational concerns, legislation reform, vendor experiences and share best practices. It is the place where colleagues from all corners of the globe can now network together knowing they finally have a place they can call home. www.HomeHealthConnected.com

Hands-on strategic and business transformation-consultant with a focus on patient engagement relationships by ensuring a comprehensive communications strategy for IDNs, GPOs, ACOs, Managed Care, Hospitals, Homecare and Hospice. Emphasis on assessments designed to uncover the gaps, define measurable opportunities, quantify benefits and facilitate process improvements while reducing avoidable readmissions, increasing HCAHPS and enhancing the patient experience. Call Center, CRM and SaaS solutions are recommended for organizational change to improve competitive advantage, quality, efficiency, and effectiveness bringing legacy thinking to the 21st Century.

Long Island City, Ny, Us

Lead a FORTUNE Small Business 100 corporate sales division with eight call centers and five district sales offices for leading innovator in healthcare call center services with over 600 employees and annual revenues of over $54 Million. Company sold to Tunstall Healthcare Group for $90 Million in 2011.Directed sales and business development functions; including new product rollouts (CRM & SaaS Solutions), key account management, customer relationship development, M&A identification and contract negotiation. Managed P&L and budget responsibilities. Conducted cross-functional team training, coaching, and mentoring. Designed, implemented, and adjusted various sales plans to ensure maximum pipeline and programs for services portfolio, focusing on building strategic sourcing solutions for IDN’s, Hospitals, National GPO’s, Managed Care, Homecare & Hospice. Strengthened business partnerships through exceptional client service; quickly resolved service issues and continuously suggested and implemented improvements for marketing, customer service and operational procedures.

Responsible for planning, organizing and managing operational activities for inbound contact center. Identified global makeup of services to define additional resources to be shared cross-departmentally. Collaborated with President and other senior-level management to plan and implement strategic direction within lateral markets.

Master Of Arts (Ma), Industrial And Organizational Psychology

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General