Lienoshka Cintron Email & Phone Number

New York, Ny, Us

Washington Dc-Baltimore Area

Reporting directly to the Director of Logistics & Operations for Otakon, an Otakorp event; Provided support for the convention staff. Coordinate rental equipment needed, such as computers, laptops, printers, networking equipment & other peripherals, with the convention staff of different departments; contact vendor w/quote requests & update order if needed up to 3 weeks prior to start of event; arrange pickup & drop-off of rented equipment with vendor; maintain rental equipment inventory during & after event, in order to maintain budget and loss prevention (asset management); remain in constant contact with contracted vendor prior to, during and after convention event, and follow-up on any outstanding requests that may need resolution, while prepping for the next year's event.

Washington D.C. Metro Area

Reporting directly to the Director of Logistics & Operations for Otakon, an Otakorp event; Provided support for the Director of Exhibitions, as well as assisted in gathering data for expense reporting for select departments.I was responsible for load-in & load-out of events, maintaining multi-programming sites at convention center, arena, & select hotels), coordinate staffing for departments within the division, as well as overseeing Main Events Department staff coordinate, plan & execute their assistance with major programming at event. Contact select vendors in order to provide rental hardwares for the event.

Baltimore, Maryland Area / Washington Dc / Las Vegas Nv

Reporting directly to the Convention Chairman of Otakon, an Otakorp event, I was responsible for load-in & load-out of events, maintaining multi-programming sites at convention center, arena, & select hotels), coordinate staffing for departments within the division, as well as overseeing Main Events Department staff coordinate, plan & execute their assistance with major programming at event;

Baltimore, Maryland Area

Provided support for the Director of Exhibitions, as well as assisted in gathering data for expense reporting.

Baltimore, Maryland Area

As a Loss Prevention Communications Coordinator, assisted in the overseeing of the protection of merchant assets of their stores, in an assigned area of Otakon, an Otakorp event; was responsible for ensuring all Loss Prevention communications were logged & distributed to the upper management of the Exhibitions Division as properly executed.

Wfh/Remote, Nj

Bilingual Call Center Premium Support Technician for Cox Complete Care, interactively providing Technical Support & assistance to its customers. By serving as the first point of contact for customers who are seeking technical assistance over the phone or establishing remote sessions into customers' computers (both Windows & Apple), perform remote troubleshooting through diagnostics, techniques and running tools to correct email/networking/etc issues; ask probing questions that will lead to the best solution/resolution based on the issue; via "phone therapy," walked the customer through the problem-solving process & procedures on devices such as Wireless Gateways/Routers, phones (Apple & Android devices), laptops (Macbooks, Windows, Chromebooks), printers, set-top boxes (STBs), etc, by providing best efforts for resolution; documented events, problems & their resolutions in the system logs/customer accounts via a cloud-based CRM on Amazon Workspaces (AWS) VDI. Directed &/or escalated any questions/issues/Kudos to the next level of support personnel if needed via Amazon Workspaces (AWS) Soft Phone systems.

Wfh/Remote, Nj

Bilingual Call Center Technical Support Representative interactively providing Technical Support & assistance to its customers. By serving as the first point of contact for customers who are seeking technical assistance over the phone, perform remote troubleshooting through diagnostic techniques and ask pertinent questions which determines the best solution based on the issue; walk the customer through the problem-solving process, and record event, problems & their resolutions in the system logs. Direct any questions issues to the next level of support personnel if needed.

Work From Home/Remote, Nj

Bilingual Call Center Client Services Representative interactively providing Technical Support & assistance to its customers. By serving as the first point of contact for customers who are seeking technical assistance over the phone, perform remote troubleshooting through diagnostic techniques and ask pertinent questions which determines the best solution based on the issue; walk the customer through the problem-solving process, and record event, problems & their resolutions in the system logs. Direct any questions issues to the next level of support personnel if needed.

Woodbridge, Nj 07095

General office duties included, but not limited to answering phones, taking messages, faxing, etc.; verifying eligibility and active status with insurance companies, submitted reprocessing requests on denied claims; submitted requests for certification/authorization of dental procedures; manually duplicated periapical x-rays for additional information per insurance requests & pre-certifications; posted daily transactions & submitted both dental & medical claims to insurance companies (both paper by mail & electronically); processed daily "end-of-day" close-outs; process "end-of-month" monthly close-outs; checked/verified patient maximums & financials, confirmed appointments, & did daily system back-ups; reconciled accounts. Processed payroll.Provided Associate Level Computer IT/Help Desk Support -- even remotely via phone therapy -- for the office’s computer software, all computers' hardware and software supports, digital imaging system’s intranet access, and updating office website with additional or new information. Contacted vendors for software & hardware support; contacted vendors for purchasing of hardware & upgrades; performed system updates for all the computers. Maintained 1 server, 8 computers, switch, router, printers & all other necessary intra-office peripherals.Coordinated travel arrangements, including hotel & car rentals for: office outings & doctor's personal outings/vacations. Reconciled some of the office's overhead expenses. Provided administrative assistance to the owner, whether in legal letter writing or other.

Rutgers-New Brunswick

Interactively assist the user population that consists of over 3,000 students, authorized guests, faculty, and staff with hardware and/or software issues they encounter on a daily basis. This includes, but not limited to "how to" questions, repairing/retrieving lost files, when possible; assist user population with questions in various applications, including multimedia & graphics softwares, supported & available by RUCS. Enforced policies upheld at each computer site; maintain machines & printers; informed management of needed repairs that were not possible to rectify with limited resources; answer help desk type calls daily. Assisted in repair issues, such as problem-shooting broken down computers and printers; assisted in rebuilding computers and printers to be readied for servicing for the University. At the micrographics & multimedia lab, interactively assist the user population that consists of over 1000 students, authorized guests, faculty, and staff with hardware and/or software issues they encounter on a daily basis. This includes, but not limited to "how to" questions, adjusting images or text in graphic/multi-media files. I also assist the user population with questions in various multimedia & graphics applications supported & available by RUCS. Enforced policies upheld at computer site; maintain machines and inform management of needed repairs on multimedia hardware, including, but not limited to scanners, color printers, NT TARGA Video Editor; answer help desk type calls daily.On a personal note, I’ve also assisted friends via AIM & email with computer questions.

Elizabeth, Nj 07202

Working under Karpukarasi Ayyanathan MD, FAAP, performed general office duties included, but not limited to answering phones, taking messages, faxing, etc.; verifying eligibility and active status with insurance companies, request reprocessing on denied claims; submit request for certification/authorization for procedures that possibly may be considered unnecessary for the patient; post daily transactions & submit claims to insurance companies (both paper & electronic); process daily "end-of-day" close-outs; check/verify patient benefits & financials.

Psychology

Activities and Societies: Japanese Cultural Association (RUJCA)

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Drama Club, Computer Club, Yearbook Club