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@buildops.com
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Lien Chang is listed as Customer Success and Product Enablement at BuildOps, based in Hacienda Heights, California, United States. AeroLeads shows a work email signal at buildops.com and a matched LinkedIn profile for Lien Chang.
Lien Chang previously worked as Sr. Customer Success Manager and Product consultant at Buildops and Customer Success Manager at Buildops. Lien Chang holds Bachelor'S Degree, Marketing from California State University, Fullerton.
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AeroLeads found 1 current-domain work email signal for Lien Chang. Compare company email patterns before reaching out.
As a Senior Customer Success Manager and Product Consultant, I leverage extensive experience to driveunparalleled client satisfaction and product excellence. With a proven track record in fostering strong client relationships and delivering innovative solutions.
Listed skills include Customer Service, Management, Sales, Leadership, and 6 others.
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A career timeline built from the work history available for this profile.
Santa Monica, CA, US
1. Mentorship of new CSMs.2. Handle escalations and retentions to avoid any churn. Net zero churn in tenurity.3. Collaboration with cross-functional teams (Product,Dev, QA)4. Helping product team draw road map for new features with customer advise and research.
Santa Monica, CA, US
1. Product adoption and engagements.2. End to end implementation and maintenance of customer data.3. Resolution of product-related issues tailored to client-specific use cases and workflows.4. Strategic planning for new use cases and workflows in response to evolving client business needs
Santa Monica, CA, US
1. Resolve technical issues promptly.2. Ensure implementation deliverables are achieved.3. Oversee scope of work, configuration, and setup.4. End to end onboarding with training and support5. Perform manual product QA and supervise the QA team.6. Draft product requirements and user stories based on customer feedback.
San Francisco, CA, US
Flockjay is a Y Combinator-backed company whose mission is to empower upward mobility through education and access. Fellows in Flockjay's program receive high-impact, hands-on sales training from world-class experts at companies including Google, Box, Dropbox, and Intercom. Flockjay debuted on Product Hunt at #1, was a Top 10 Y Combinator Startup by.
San Francisco, California, US
1. Conducted customer interviews to understand needs and goals.2. Provided resolutions and troubleshooting using internal resources.3. Monitored product usage and re-engaged users with low interactions.4. Audited interactions to ensure adherence to processes5. Acted as primary point-of-contact for escalated support and logistical concerns, providing.
Beverly Hills, CA, US
1. Collaborated with internal departments to enhance rider experience, including health and safety, QA,and Engineering.2. Coordinated with internal teams to address damaged bike issues, relocate bikes to optimal areas, and facilitate bike repairs.3. Managed rider queries, troubleshooted finance discrepancies, processed payment refunds, and conducted.
Glendale, CA, US
1. Utilized support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions2. Acted as a Product Expert and developed creative solutions and workflows that best meet customer needs3. Helped drive product changes by submitting bugs and worked with the Product and Engineering Teams to resolve bug fixes4..
San Francisco, CA, US
- Developed, reengineered, and operationalized processes- Tackled complex challenges and lead significant projects- Ensured customer demands were met and executed- Recruited, trained, and managed a diverse team of drivers and vendors- Cultivated a safe and collaborative culture in an environment where teamwork is critical to success- Motivated others to.
San Francisco, CA, US
- Routed couriers efficiently and with a sense of urgency- Managed the dispatch dashboard and suggested improvements for current systems- Effectively communicated with couriers and customers to resolve any issues- Reported technical issues to the engineers as they arose
Quick answers generated from the profile data available on this page.
Lien Chang works for BuildOps.
Lien Chang is listed as Customer Success and Product Enablement at BuildOps.
AeroLeads has found 1 work email signal at @buildops.com for Lien Chang at BuildOps.
Lien Chang is based in Hacienda Heights, California, United States while working with BuildOps.
Lien Chang has worked for Buildops, Flockjay, Uber, Service Technologies Inc, and Servicetitan.
You can use AeroLeads to view verified contact signals for Lien Chang at BuildOps, including work email, phone, and LinkedIn data when available.
Lien Chang holds Bachelor'S Degree, Marketing from California State University, Fullerton.
Lien Chang is listed with skills including Customer Service, Management, Sales, Leadership, Zendesk, Microsoft Office, Microsoft Word, and Team Building.
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