DMI (Digital Management) is a global technology solutions company that specializes in digital strategy, design, transformation, and support. Utilizing expertise from six unique DMI Groups, in the areas of AI & Analytics, Commerce, Experience, Managed Services, Transformation, and Government, DMI delivers intelligent digital transformation solutions that meet organizations where they are.I implemented projects for the Managed Services division, which manages more than 4 million devices for hundreds of enterprise customers, and has consistently ranked high in Gartner’s Critical Capabilities report for Managed Mobility Services. Duties and responsibilities included the following: ➟ Led projects from requirements definition through deployment. ➟ Identified schedules, created implementation plans, monitored scope, and mitigated risks. ➟ Established and maintained relationships with stakeholders; provided project status and changes on a regular cadence. ➟ Coordinated internal and external resources to ensure that projects adhere to scope, schedule, and budget. ➟ Monitored resources to ensure project efficiency and maximize deliverables. ➟ Reported project status and risks to the appropriate management channels and escalated issues as necessary according to project work plan.

As an Assistant Project Manager, I supported Project Managers as they planned and executed projects. Daily tasks included developing weekly agendas based on current key topics, documenting meeting outcomes, distributing meeting minutes, updating RAIDs, and reporting on project activities.Notable tasks included:➟ Executed 30-day bulk device upgrade projects, each involving 500+ mobility devices.➟ Directed the integration efforts between DMI's ServiceNow and clients' ServiceNow systems.➟ Automated time-consuming manual tasks by developing macros and VBA in Excel, reducing hours of work to mere minutes.

Cobb Technologies is an office technology provider headquartered in Virginia that specializes in cutting-edge solutions to help companies run more efficiently at lower costs.As a Project Coordinator, I honored the company motto "provide an exceptional customer experience" by ensuring that our clients' projects run smoothly. Once an agreement was signed, I worked closely with internal and external stakeholders to kick-off projects, establish a project timeline, coordinate schedules, allocate resources, facilitate meetings, oversee progress, ensure delivery, and setup long-term maintenance contracts.The teams I worked with specialized in Software as a Service, Platform as a Service, Managed Print Services and Managed IT Services. Teams relied on me to identify and mitigate project risks such as product backorders, changes in vendor costs, and resource constraints.On a daily basis, I created purchase orders, placed orders with vendors, generated client invoices, and approved vendor invoices for payment. As well as maintained vendor relationships with 15+ suppliers including ACDI, Cranel, Dell Premier, Dell Partner, Ingram Micro, and M-Files.

Cobb Technologies services locations across the state of Virginia. So, what happens when a client needs equipment delivered to an out of state location? That's where I came in!I liaised between external dealers, internal departments, and client stakeholders.When a client needed equipment installed in another state, I found a servicing dealership in their area. I proposed a partnership—asking the dealership to install and maintain equipment on behalf of Cobb Technologies. I then negotiated a mutually beneficial agreement using industry standard dealer-to-dealer rates as guidelines.In turn, I also approved and signed inbound partnership requests from servicing dealerships outside Virginia asking Cobb Technologies to install and maintain equipment on their behalf. On average, I supervised 25 dealer-to-dealer interterritorial agreements at a time. I made sure installs went smoothly and issues were quickly resolved. Thus, ensuring happy clients and positive business relationships.I attribute the success of equipment installs—like a 300+ equipment upgrades across the United States—to strong oral and written communication between parties. When shipping equipment across state lines and working with 3+ parties, there are a lot of uncontrollable variables, but strong communication can overcome most obstacles.Notable achievements include: ➟ Member of voluntary cross-functional team which used a Sigma Six approach to identify problems between departments and recommend solutions. ➟ Spearheaded the process mapping of the company’s equipment sales process. The resulting documents clarified roles, responsibilities, and process steps. Executive Leadership published and distributed the workflow diagram to over 100 employees for reference and training.

Cobb Technologies introduced me to what it means to work in a fast-paced environment with shifting priorities. As an Account Manager, I ensured client needs were understood and satisfied. This often included answering business questions, placing service calls, entering supply orders, generating invoices, correcting invoices, and updating account information. Coworkers knew they can trust me to prioritize and complete tasks efficiently, independently and on time.Notable achievements include: ➟ Recovered over $50k in lost revenue by correcting billing discrepancies. ➟ Served as the primary point of contact for over 300 accounts, effectively managing customer relationships with key stakeholders at all levels and increasing opportunities to upsell. ➟ High performance reviews each month.

Hermetic Networks is a managed service provide which helps small and medium-sized businesses in the greater Richmond area sort through the complexity of IT challenges that give larger companies a leg up.I was promoted to Associate Business Analyst when I expressed interest in performing market research and increasing company productivity by evaluating operation procedures and developing new policies.To improve productivity, I documented Standard Operating Procedures—thus defining roles and responsibilities. I also established regularly scheduled team meetings. Then facilitated meetings to monitor efficiency, encourage change, set goals, and enforce accountability.Other tasks included proofreading sensitive information like statements of work, project proposals, and cybersecurity pen-test results. Notable achievements include: ➟ Reduced product procurement time by 30% by automating the sales order process in the Professional Services Automation tool, ConnectWise. ➟ Decreased the average collection period by 60% which improved the stability of cash flow and lowered the accounts receivable liability. ➟ Increased revenue by detecting unnoticed down payment and invoicing errors in billing process. ➟ Developed internship program for aspiring tier I help desk agents.

Hermetic Networks was my first step into Information Technology industry. I learned much about networks, hardware, and customer service during my time with this Managed IT Service Provider. Initial responsibilities included bookkeeping and answering phones. When I was promoted to Associate Business Analyst, I continued to perform administrative tasks.

It was an honor to be a guest lecturer at Gymnázia Viliama Paulinyho-Tótha (GVPT), a secondary grammar school located in Martin, Slovakia.My involvement in the classroom varied based on the teacher’s pedagogy, management strategies, and assigned curriculum. I worked with multiple teachers to co-teach, teach under supervision, and substitute teach. Classes ranged from groups of twelve to eighteen students. I attended thirteen to fifteen lessons a week, and my schedule rotated every few months so that almost every student at GVPT could gain experience with a native English speaker.When compiling lesson plans, I used interactive activities (like Jeopardy and American icebreakers) to introduce American culture to Slovak students while simultaneously focusing on the vocabulary and concepts associated with the Maturita (school exit exam). I also hosted an after-school English Club for those wishing to improve their speaking and listening skills in a more informal setting.Of course, teaching was only a fraction of my life in Slovakia, so feel free to ask me about my community involvement and exploration of Central Europe.

Proof-reader, writing coach, and private ESL tutor.

Mentored freshmen students during their first semester as they adjusted to campus-life; thus, improving student retention.

Maintained and managed one of several campus residential halls. Supported Housing Office during daytime hours. Enforced campus policies.

Fostered a positive community by hosting events for residents. Mediated disputes. Friend and counselor to many students across campus.