- ABM / ABX- Account Management- Project Management- Strategy and tactical execution- Campaign development and implementation- B2B Marketing

- Responsible for the overall day-to-day operational performance of the client accounts team adhering to agreed procedures, standards and targets.- Lead by example to promote a first-class culture and attitude within the team.- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.- Ensuring the correct implementation of client strategies and delivery of their business objectives. - Establish and uphold effective systems for gauging operational efficiency, fostering development, and assessing performance. Promptly take corrective actions to address underperformance when identified.- Enforce adherence to team standards, ensuring the implementation of best practices and standard procedures.- Consistently assess, scrutinise, and oversee adjustments to vital processes, ensuring their ongoing alignment with intended objectives and suitability for the task at hand.- Staff management: annual reviews, 1 to 1 meeting and appraisals, training, recruitment, selection and succession planning.- Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.- Handled internal disputes and acted as the main point of contact for staff queries.- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.- Managed the project scoping internally, delivering an account management role to client, and a project manager position for internal teams.- Drove new business development by utilising strong media owner relationships and nurturing stakeholder management.- Performance reporting and showcasing new opportunities.

- Client service and relationships- Digital marketing strategy and implementation - Project management- Account management - Project scope - New business development- Media platforms integration- Media relations- Stakeholder management

- Customer Relationship Management- Social Media Facilitating- Digital marketing strategy and implementation- Project management- Account management- Project scope- New business development- Media platform integration- Media owner relations- Stakeholder management- Strategy, implementation and management- Inter-agency integration- Budget management- Reporting

- Develop, implement and manage social media plans.- Drive consumer engagement with a multi-brand strategy- Stakeholder management and alignment- Trends and hot topics, and work these into on-air content- Online reputation management - brand and talent- Investigate new properties and ways to leverage brands- Monitor the social media activity of competitors

- Reviews for entertainment, movies, gaming- Entertainment pieces

- Content provider- Review writer

- Customer relationship management- Develop training material and train merchandisers, promoters & retail staff on products and benefits -(Train the Trainer)- Co-ordinate in-store promotions & training thereof- Management of stock - orders, levels issues, in-store space negotiation & display building- Send daily feedback with photos and info on all client visits- Assist with promotions in stores and malls- Deal with customer queries and complaints

- Build new client base for the region- Plan and develop business strategy- Train promotional staff- Create and implement new products