Lieven Van Daele Email & Phone Number

Seattle, Washington, United States

Manage, support, and innovate following shipboard departments:o Reception (Guest Services). o Purser's department - responsible for onboard guest accounts, guest embarkation, cash, crew payroll, immigration & custom formalities, crew travel, crew sign on/off and administration.o Housekeeping - responsible for guest accommodation, officer accommodation, public areas cleanliness, uniforms, fresh flower program and the laundry. USPH standards applied.o Spa & Wellness in collaboration with spa concessionaire One Spa World. Services include hair, massage, nails, beauty, acupuncture, and fitness.o Entertainment department – providing a comprehensive entertainment & engagement program including musicians (band & duo), local entertainment, enrichment, background music, on-demand movies & music and the library.Collaborate with Xanterra Retail regarding the onboard boutique and shop experience.Oversees and support content management of the onboard Windstar app and Interactive TV. System provider: Getslash.Manage the guest survey system. System provider: Unifocus.Manage budgets, forecasting and analytics of following revenue streams: internet, laundry, spa, and cabin upgrades. Manage budgets and expenses of hotel supplies and uniforms.Involved with management of following systems: Oracle Fidelio SPMS, PressReader, Adonis Crew, MXP and Micros POS.

Seattle, Washington, United States

Seattle, Washington

• Lead shipboard Purser’s department (5 vessels - 25 active employees).• Responsible for scheduling and hiring team members. Support, mentor, and motivate team. Perform frequent reviews and appraisals with direct reports.• Manage fleet’s administrative and financial programs. Programs include: Guest Loyalty Program, Gift Orders & Promos, Shipboard Accounting & Cash Operations, Shipboard Payroll, Crew Administration, Immigration & Customs and Time & Attendance.• Administrator and System Matter Expert of several shipboard software systems. Software systems: Fidelio SPMS, IssuTrax, MAPS, EPIC and IPTV. Tasks include: support, troubleshoot, training, implementations, upgrades, regression testing, access rights and user security. • Add tickets in Jira for future software development and enhancements. Contribute to IT sprint planning in Jira.• Requirements collection and Sprint planning for ‘Seabourn Source’ native mobile application.• Create and update accounting and operational policies.• Support shipboard accounting and payroll processes.• Risk assessment and auditing of financial procedures.• Lead projects and implementations of new systems/programs. Maintained tactical control of project budgets and timelines. Execute effective Change Management. Completed project examples: 1) Consolidation of all policies and procedures on 1 platform; 2) iInspector implementation (electronic checklists); 3) Crew notice boards upgrade.• Identified opportunities to innovative and automate routine tasks, increasing efficiency for the team and decreasing time spent on rigorous tasks.• Program in Excel VBA (macros) to automate repetitive excel tasks.• Administer and contributor in planning and forecasting of shipboard hotel department budgets and expenses. Yearly budget of $50 M.

Seattle, Washington

• Travelling position between ships and corporate office.• Support of the shipboard Purser's department with day-to-day inquiries.• Provide onboard support and training for various shipboard systems.• Project management end-to-end experience for large and small projects: planning, setup, testing, create procedures/policies, create user manuals, implementation, training and close-up. • Led following large projects end-to-ends: ------ Time & Attendance: System used for work & rest hours scheduling and attendance recording. Used by nearly 2,000 employees on 6 vessels. Led entire project from end-to end. ------ MAPS HR Planning: System used to plan crew rotations, schedule crew travel, recorded competencies, maintains crew data and store payroll information. Led shipboard part of the project. ------ EPIC Payroll: Payroll system for crew. Led shipboard part of the project.• Superuser of the Adonis Payroll system.• Provide user training for various shipboard software systems.• Program in Excel VBA (macros) to automate repetitive excel tasks.• Create user manuals.• Auditing of onboard policies and procedures.• Create procedures for ship's port of call immigration and custom requirements.

Shipboard position.Managing the daily and end-of-voyage revenue activity from various revenue and expense centers. Manage credit card transactions. In charge of all embarkation and disembarkation procedures. Efficiently managing all Guest and Crew onboard accounts throughout the voyage. Managing the onboard treasury safe and responsible for all on board cash transactions. Responsible for the clearance/immigration at every port of call.

Shipboard position.Manage onboard crew office operations. Responsible for monthly payroll processes, payroll cash payouts, port of call immigration/custom requirements for crew, crew repatriation arrangements, crew joining and disembarkation processes, crew onboard folios, maintaining crew documentation, time & attendance reporting, MLC 2006 requirements and STCW Certificate requirements.

Antwerp, Flemish Region, Belgium

Front Desk service for all guest queries.Administrative and financial tasks.Night Auditor shifts (1/3 of the time)

London, England, United Kingdom