Lieven Stroobants Email & Phone Number

Brussels, Brussels Region, Belgium

As an AML Expert I work closely with the Risk manager and also approve onboarding of Medium and High Risk Merchants. Checking and investigating merchants when they're mentioned on sanction lists or when the UBO is a PEP. I also analyse and investigate incoming AML alerts which are done by a third party. One of the projects I am working on is the SIRON AML project to have an inhouse alerting tool for transactions. This means we wouldn't have to rely on that third party anymore and we can shift much quicker in adjusting the scenario's and rule setting for our AML Alerts.

Brussels Area, Belgium

As an Acquiring Specialist my main tasks were the:-Handling all incoming requests from merchants in relation to their transactions. e.g.: "Why weren't the merchants paid out in time, why is there an additional fee included,..."-Handling all transaction related questions/challenges made sure I was involved in the risk investigation of them and handling incoming AML requests. Which was requesting proof for validation/justification of certain transactions.-Being responsible for adding and removing payment methods on request of merchants.-Handling chargeback requests, and here as well requesting the correct documentation to provide to the issuing bank.One of my main accomplishments here was the creation of the Acquiring Manual. This was a guidebook for new hires and existing staff on how to handle specific tasks related to Acquiring.

Brussels Area, Belgium

As a Customer Care Ambassador my role here was to suppport the customers on an administrative- and technical level in relations to their transactional and/or contract related issues/questions for e-commerce. This via phone and/or e-mail. During my role:-I was the main point of contact for one of our biggest resellers (B2U) and I was a Collect Ambassador and Bambora Ambassador. -I Provided support for our customers who use our Terminals for instore payments on a technical level. -And I was part of the communications team at Ingenico for all internal and external communication.

Brucargo, Flanders, Belgium

As a Customer Service Representative our main task was:-Anticipating on Informing the customers that their parcel was going to arrive later.-Search and provide solutions to satisfy the merchant as much as possible.This Position has helped and enhanced my solution minded skills.

Brussels Airport

Working at Brussels Airport, an international environment the main tasks as a Rental Sales Agent were:-Setting up rental agreements for customers-Follow up on administrative tasks such as making sure cars were returned in time and according to the rental agreement, -Making sure cars had enough "life" for our long term renters and switch them if necessaryThanks to my language skills I didn't have any problems interacting with the customers. Working at the airport meant I had to be flexible in working hours. An airport never sleeps so working nights shifts was part of the job.During my job as a Rental Sales Agent I went through the Supervisor Traineeship which was given at Sixt. This has contributed to my social and communicative skills as well as it has enhanced my leadership qualities.

Being the Admnistrative assistant the job included answering incoming phonecalls and transferring them to the right person. Keeping the archive of files up to date and in correct order.

Secretary Languages, Secretary - Languages

Studied Secretary Languages. I was involved in projects with schools in Switzerland, Germany and Poland.

Commerce, Commerce