 Inter-department transfer from HR to Marketing department. Initiate, cultivate and maintain customer relationship with high-profile casino guests. Multi-task and problem-solve in a fast-paced environment to meet deadlines.  Arrangement on hotel, shows, dinner, limousine, and golf reservations for casino guests.  Resolve guest issues effectively and professionally.  Protect the confidentiality of Company’s documents and files.  Report to senior management and perform secretarial and administrative duties. Typing, formatting, and editing reports, documents, and presentations. Liaise with internal departments, answering calls and making travel arrangements. Managing internal and external correspondence on behalf of senior management. Observing best business practices and etiquette.

 Internal transfer from Testa Technology, Inc. Supervise and provide HR supports regards to the oversea recruitment program, employee retention, turnover, employee investigations, administration, working visa, job descriptions, dormitory, uniform, and workplace safety. Investigate, process and provide recommendations for employee relations cases. The main point of contact for employee grievances and concerns; managing multiple investigations at a time addressing issues such as harassment allegations, general complaints, and employee conflicts. Supervised and developed a team of five (5) Human Resources associates. Provide recommendation and advice to managers and supervisors regarding personnel practices, policy, and employment laws.  Composition of written disciplinary warnings and actions. Maintenance of database and reports on disciplinary actions.

 Internal transfer from Suncity Group Manila, Inc.. Provide HR services to external parties for matters on dormitory, uniform, administration, working visa, recruitment, payroll, timekeeping, etc. Ensure and maintain the confidentiality of all communications and documentations. Handling of employee relation issues. Provide administrative assistance for the department and perform special projects for HR Manager and business partners. Proactively coordinate, manage, and provide administrative and HR services to ensure smooth operations.

 Manage and coordinate all operation matters of dormitory i.e. housing allowance, room exchange, complaints from employees, room allotment, etc. Manage and coordinate all operation matters of uniform. Implement effective HR policies to ensure all practices are compliance with the labor and employment regulations. Support in new office and hostels set up in Cambodia (Sihanoukville). Guidance in HR start up and manage the full spectrum of HR operations, systems, and programs. Responsible, assist and liaison in the preparation and organizing of events i.e. birthday parties, competitions, etc.  Served as the main point of contact for routine inquiries from internal and external parties of the company on employment verifications, benefits claims and others. Assist in employee relation issues, conduct investigations, and administer employee recognition programs. Responds to employees ‘queries.

 Manage the daily operations of the business units and facilities area managed by HR-Employee Services i.e. staff recreation center, Executive Club, staff gymnasium, staff stadium, HR theater, swimming pool, karaoke, and HR bus. Manage and coordinate all operation matters in staff cafeterias and TY2 Injection. Ensure staff cafeteria proprietors are complying with the Food Act and HACCP basic requirements; Cafeterias operators are complying with the local authority requirements and Immigration Act. Responsible for and assist in the preparation and liaison to organize staff events i.e. Employee Carnival, Employee Appreciation Night, Employee of the Month, Night Market, festival celebrations, and all other events in-charge by HR-Employee Services.