Liezel Nel Email & Phone Number

Rolleston, Canterbury, New Zealand

Working alongside our Sales and Manufacturing teams I manage client installs, whether it be a new store or replacing a retired unit. I work closely with our clients and subcontractors to ensure installs are planned with the least inconvenience to the client. Managing shipping lead times with our freight partners to ensure that we are on target and have ample time to mitigate any delays. Compiling stock reports, tracking shipping from suppliers and managing client expectations accordingly.

Auckland, New Zealand

Completing invoicing timely and accurately by ensuring all Purchase Orders have been raised correctly, physical invoices are received with accurate costs. Any outstanding Purchase Orders are followed up.Regularly monitoring work in progress (WIP) and ensuring processes are in place and adhered to, that allow for timely invoicing of work.Coordinate and prepare weekly payroll information ensuring all timesheets are entered in time for Pay run.Continually recommend possible means for improvements of efficiencies to the Service Manager.Collating and entering data into various mainframe computer systems ensures accurate information is entered and kept up to date.Assisting the Warranty Administrator when required in processing factory claims.Ensure WIP jobs are invoiced correctly and job packet contents justify the charges and narrative on the invoice.Monitoring and recording Service Department cash sales transactions and carry out reconciliations out as required.Supporting, attending and contributing to company/branch/department/region activities.Ordering of employee PPE, office supplies & merchandise as directed by manager.Ensure customers both internal and external are provided with optimal levels of service in the shortest possible time.

Auckland, New Zealand

Managing all site related administration including but not limited to:Tracking all NTE, RFI, NTC, EI documents to ensure project correspondence is documentedTracking all Drawing registers, replacing drawings received from Engineers (Envivo & Boffa Miskel)Tending to all client meetings to draft meeting minutesTending to all TMP meetings with contractors (Alliance) to draft meeting minutes and follow up on outstanding TMP'sTending to all inter office meetings, documenting program, requirements, incidents, plant and tool registers. Working with team to ensure registers are up to date and valid.Managing all site Dockets and Purchase ordersEnsuring all Permits are up to date for the project.Working closely with team to implement admin systems.

Cape Town Area, South Africa

Engagement meetings with clients to project turnaround times for delivering products and compiling a project plan that is achievable, but meets client requirements.Capturing client sales documents and requirements.Tracking client individual orders on system and reporting tools.Capturing client data in reporting (excel, pivot, charts) for weekly reporting.Placing orders with vendors, ensuring pricing points ensure profit turnaround.Managing suppliers to deliver products within SLA'sCommunicating risk, possible delays in delivery of orders to clients.Manage key accounts closely to ensure that client KPI's are met.Upon completion of project, ensure handover to client is completed.Engage with billing department to set up billing function for project.Assist Accounting department to recon client billing for multi fazed project roll outs.Training new staff members on Systems, Reporting, Client expectations and Supplier protocol

Techno Park, Stellenbosch

Engaging with clients to secure sales for new and excisting clients.Setup meetings with clients to discuss possible new sales and to keep up with client requirements as their business grows.Capturing client sales documents and requirements.Capturing client data and keeping the client data base up to date.Keeping a filing system with all client information, contracts and possible future sale's. Tracking client individual orders on system and reporting tools.Capturing sales leads and sales projections in reporting (excel, pivot, charts) for weekly reporting to Sales management. Placing orders with vendors, ensuring pricing points ensure profit turnaround.Managing suppliers to deliver products within SLA'sContinuously research markets and evaluate new products/technology that becomes available and could effect future sales.Log technical faults on behalf of clients, to further provide client service.Assisting accounts department with queries and recon's.

Cape Town Area, South Africa

Meeting with clients to discuss marketing strategies and future promotions.Capturing client sales/marketing documents and requirements.Capturing client data and keeping the client data base up to date.Keeping a filing system with all client information, contracts and possible future sale's. Tracking client individual orders on system and reporting tools.Capturing sales/marketing leads and sales projections in reporting (excel, pivot, charts) for weekly reporting to Area Manager.Training clients on use of the online client portal.Manage client queries and issues logged, to ensure turnaround times of solutions are within the client SLA.Ensure client has sufficient marketing material and is trained on how to best utilize it.Keeping record of client engagement, marketing successes, to show client on monthly meeting to ensure client is on the best marketing program for their business.Ensure Accounting department is aware of changes to marketing contracts and billing implications. Assist Accounting department with recons and billing inquiries.

Cape Town Area, South Africa

Support desk managementManaging a team that consisted of Sales, Technical and Admin.Ensuring all client queries are fed through to the correct departments.Training of new staff membersCreating work flow charts for all technical queriesEnsuring SLA's are met based on client contractLiaising between clients and technical teams to meet client expectations and resolutions.Following up with technical teams and reverting back to clients with progress reports.Collecting system requirements from clients regarding new functionality requests and seeing it through to the go live of new product.Managing the client expectation while delivering a new solutionManaging the client relationship and expectation of resolution during an outage or maintenance Follow up with clients and checking in with them, to maintain relationships.*Program used : Freshdesk , Collab, Interactive Technologies, Sales Force

Somerset West Area, South Africa

Processing of daily Cash ups, daily banking and posting of EFT payments. Handling client recons, sending of invoices, credit notes and statements. Updating client details. Phoning clients for payments, sending of accountability letters, handing clients over for late payments, follow up on clients who are paying off. Handling of complete debtors book. Doing credit checks on potential clients, collecting relevant documents to do credit checks, following up on trade references. Handling of all personal documents of the company partnersSetting up promotional events for clients, coordinating catering, supplies, rentals and entertainment for events. Handling advertising, sending of invites, handling guest lists. Creating event timeline, setting up of venue, following through of event timeline. Sending rental supplies back to rental companies. Sending thank you cards to clients.

Ceres, Western Cape

Greeting of clientsOrder office suppliesManaging client expectation on new orders or equipmentManaging technician diary's Ensuring client expectation is metTaking orders for new and prospective clientsCreating quotesHandling of all Cash sales. Invoicing of DebtorsCreating statements and collecting of bad debt. Assisting with Debtors with account queries. Paying of Creditors and keeping record of their invoicesReconciliation of Bank and Petty CashGeneral Filing and Typing of documentsCreating Purchase orders for ordering purposes, controlling par levels in stock roomGeneral stocktaking monthlyEnsuring stock is up to dateFault report to supplier of faulty stock still under warrantee

Matric, Secondry Education, Grade 12

Afrikaans English Accounting Typing Business Economics Geography

N2, Computer Studies

N2 computer studies