Liezel Robles

Liezel Robles Email and Phone Number

Panama Director at EDF Communications
Liezel Robles's Location
Panama, Panama
Liezel Robles's Contact Details

Liezel Robles work email

Liezel Robles personal email

n/a
About Liezel Robles

Communications Consultant with a successful Project Management record working with large cross functional global teams comprised of multi-cultural customers and business partners, interacting in rapidly changing environments. Strong documentation, writing and corporate communication skills.Seasoned people Manager. Experienced at selecting, training and developing staff to work on teams with rigorous and varied client demands and preferences, while maintaining overall process standarization and sustainability. Excellent results establishing peer mentoring relationships, providing timely and specific feedback on performance, encouraging and fostering active participation and involvement in process development and decision making. Inspirational and results oriented Leader. Strong Supporter of Community Involvement. Currently Volunteer Coordinator for Fundacancer Panama, and Board Member of Kilometros por Alegria.

Liezel Robles's Current Company Details

Panama Director at EDF Communications
Liezel Robles Work Experience Details
  • Dell
    Business Analysis Manager
    Dell Jul 2009 - Sep 2012
    Seat Planning and Capacity Management. Business Recovery and Continuity Planning. Scheduling and Staffing Management. Marketing Communications. Performance Development. Brand Marketing. Social Media and Community Mentor. Compliance auditor. Site Administrator. Project Management.
  • Dell
    Ivr Program Manager
    Dell Feb 2008 - Jul 2009
    Americas IVR change management. Process, design and enhancement implementation. Change Management. KPIs Management. Operations Resource Engagement. IVR flow design. Process Documentation. Cross functional Business Communications at Global level.
  • Dell
    Project Manager - Business & Technology Ops
    Dell Jan 2007 - Feb 2008
    Cross-functional Multicultural communication of projects and process interdependencies by managing prioritization and governance of initiatives. Lead projects across complex, multinational environment, optimizing Technology opportunities. Change Management on strategic initiative and vision.
  • Star Contact
    Quality Director
    Star Contact 2003 - 2006
    Policies, Strategy and Documentation development, deployment and sustainability. Performance Management. Process compliance & continuity. Design of ISO 9001 documented processes. Risk analysis. Quality service control through customized surveys and reports. Responsible of quality performance for approximately 1000 telemarketing agents of 12 different campaigns in 4 separate sites.
  • Language Line Services
    Senior Language Specialist
    Language Line Services 2001 - 2003
    Performance Management for over the phone interpreters (Spanish/English). Process development and improvement. Project Management.
  • Autoridad Del Canal De Panama
    Industrial Engineer For The Marine Transit Resources Division
    Autoridad Del Canal De Panama 2000 - 2001
    Transit Resources Division Industrial Engineer. ISO 9001 auditor. Quality service control through documentation and configuration management. Risk Assessment
  • Citibank, N.A.
    Project Manager And General Services Supervisor
    Citibank, N.A. 1997 - 2000
    General Services Supervisor and Project Manager. Structure/functions, cost & production management, contract design & specifications. Annual risk assessments. Safety and security officer.

Liezel Robles Skills

Cross Functional Team Leadership Project Management Leadership Change Management Process Improvement Business Analysis Project Planning Operations Management Training Software Documentation Vendor Management Quality Assurance People Development Marketing Communications Call Centers Product Management Sharepoint Data Analysis Business Strategy Social Media Communications Call Center Social Media Marketing Business Intelligence Customer Experience Branding And Identity Marketing Corporate Communications Social Media

Frequently Asked Questions about Liezel Robles

What is Liezel Robles's role at the current company?

Liezel Robles's current role is Panama Director at EDF Communications.

What is Liezel Robles's email address?

Liezel Robles's email address is li****@****ell.com

What skills is Liezel Robles known for?

Liezel Robles has skills like Cross Functional Team Leadership, Project Management, Leadership, Change Management, Process Improvement, Business Analysis, Project Planning, Operations Management, Training, Software Documentation, Vendor Management, Quality Assurance.

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