Jonathan Fletcher Email and Phone Number

The Run Beyond Project was founded in 2015 when teacher and marathon enthusiast, David Criniti persuaded 5 of his Chester Hill High School students, all from refugee backgrounds, to go beyond what they thought possible and train for a half-marathon. It quickly developed into a program used by teachers in schools across Australia to help young people progress towards life goals.

Athletics NSW is the governing body for running, walking, jumping and throwing. We are responsible for driving initiatives with new races/events/competitions that contribute to building our states health and well being. I am proud to be part of the fold and will inject my energy and leadership to continue to grow and develop our sport.

I oversaw a vast portfolio for CBA, specializing in Online/Channel systems and Business Processing. My objectives include promoting innovative business solutions and strengthening client bonds. I adhere to the "customer-first" principle, directing my passion towards expanding business with this ethos.

Managed the nuanced outsourcing relationships with Unisys Credit Services' main clients, RAMS and RHG. Skilfully established and fortified governance structures, ensuring SLAs and expectations were satisfied. Exhibited adept relationship-building flair and tact in addressing complex inter-company challenges. Enhanced our readiness for ratings agency evaluations and potential client interactions. Elevated our brand's standing within the client's framework and pioneered a unique cross-company communal ethos.

Responsible for operations of Variation, Increase and Conversion processing for Unisys Credit Services. Also held responsibility for managing third party relationships with key suppliers. Managed a team of 33 staff which included 3 teams. A credit team, an Increase team and a Variations team.

During this tenure, I led diverse teams, primarily in Customer Relations and Retention, and oversaw collections, funding, and customer contact. Guiding teams of 15-20 with multiple leaders, I consistently met sales goals, maintained customer satisfaction, and managed operational risks. I adeptly liaised with regulatory entities, national Sales Managers, and operational leaders.

Responsible for all Loan Variation processing. Had a team of 15 (with 1 Manager and 1 Credit Head).