Lifen Chen Email & Phone Number

Macquarie Park, Nsw, Au

澳洲 New South Wales 悉尼

160 Sussex St, Sydney Nsw 2000

-Offered academic guidance to students of ERP in the field of SAP Computerized Accounting, Business Process Engineering, and essay writing.-Worked as invigilators.

Haymarket, New South Wales, Australia

-Answered calls from different stakeholders, looked after emails, and acted upon inquiries. -Assisted Melbourne HR team in employee recruitments, collected timesheets and invoices for reimbursements for Melbourne payroll team, and provided accurate information to Melbourne Accounts Payable and Receivable. -Created efficient electronic filing system for all lift-related activities and updated durations on site for invoicing and information exchange among customers, Sydney office, and… Show more -Answered calls from different stakeholders, looked after emails, and acted upon inquiries. -Assisted Melbourne HR team in employee recruitments, collected timesheets and invoices for reimbursements for Melbourne payroll team, and provided accurate information to Melbourne Accounts Payable and Receivable. -Created efficient electronic filing system for all lift-related activities and updated durations on site for invoicing and information exchange among customers, Sydney office, and Melbourne head office. -Coordinated with vendors and suppliers from Australia and China. -Maintained company’s digital database and ensured data accuracy. -Oversaw daily office tidiness and operations.-Organized cross-state travel and accommodation for lift technicians.-Scheduled and dispatched lift technicians according to job priorities, followed up, and provided timely feedback to customers.-Served as first point of contact for clients, resolved customer complaints, and maintained professional relationships.-Trained new hires about company business processes and system, and equipped them with uniforms, service cars, mobile phones, fuel cards, and laptops, etc. Show less

Australia

-Assisted in overseeing day-to-day operations of 40-room motel with staff of 10 employees, booking, and organizing functions and conferences.-Collected cash payments, processed transactions and kept accurate records of all payments in hotel database.-Greeted incoming guests appropriately, provided professional assistance, and streamlined check-in/check-out processes to reduce wait times, and responded to inquiries on phone and messages from hotel-booking websites.-Handled guest… Show more -Assisted in overseeing day-to-day operations of 40-room motel with staff of 10 employees, booking, and organizing functions and conferences.-Collected cash payments, processed transactions and kept accurate records of all payments in hotel database.-Greeted incoming guests appropriately, provided professional assistance, and streamlined check-in/check-out processes to reduce wait times, and responded to inquiries on phone and messages from hotel-booking websites.-Handled guest complaints professionally, and improved hotel ranking from 7.9 to 8.2 on Booking.com through offering better customer service.-Made weekly rosters for front desk agents, housekeepers, and facility maintainers.-Managed the motel on my own when the owners were away and handled emergencies and unexpected situations.-Responsible for overseeing cleanliness and tidiness of reception area, breakfast area and public toilet, and prepared and served breakfast to in-house guests.-Supervised team of four front desk agents and helped to resolve issues arising during shifts.-Optimized front desk operations by multitasking and increased efficiency and accuracy through managing phone calls, emails, and walk-in guests. Show less